Firestone Complete Auto Care
Auto body shop in Sturtevant, Wisconsin
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They were very thorough with explaining & breaking all work done on my vehicle . Got me in two days before a snowstorm and got me done in a two hour time frame. Great place
Reply from the business:
May 24, 2023Thanks for this 5-star review Libby! We're glad we could explain the job for you, and get you back on the road! Thank you for choosing Firestone, and have a great day! ^Nicholas
It's been a year or so since I got a oil change and I was told my truck was going to be serviced on site but to my surprise I seen my truck being driven off the lot and joy ridden.when I got my truck back the dipstick was out and no oil in it and I filled it before going there. All I got back was a higher bill and my truck was damaged and I'm still have repairs to do. Never again
Reply from the business:
May 24, 2023Hello Matthew, and thank you for your review. We apologize that this was your experience with having an oil change at this location. We understand how frustrating this can be and want to assist in addressing this properly. Please email socialcare@bfrc.com with your contact information, invoice number from service, and any other pertinent details of your visit. Thank you for chooisng Firestone, and we hope to receive your email soon. ^Nicholas
Bro these chimps will literally cross thread all your bolts . Thats all i have to say. Its been this location only so far.
Reply from the business:
May 24, 2023Hello, Abraham. We're sorry to hear that your visit was unsatisfactory, and we'd like to get the management team involved to ensure that your concerns are addressed appropriately. Please email us at socialcare@bfrc.com with these details of your visit, the store's address, any related invoice numbers, and your contact information. We value your business with Firestone, and thank you for the opportunity to assist. ^Mariah
William is just about the nicest Firestone employee I've ever dealt with. He's willing to go above and beyond to make sure you understand what's going on with your vehicle and he will give you a fair deal or more than fair to make sure you feel you've received enough value for your money. Thanks!
I stopped in just to check out my tire pressure. I didn't even need to get out of my car. They checked all four, added the air I needed and after a well earned tip to the guy who did it, I was on my way.
They’ll over charge for parts and take zero responsibility. Just support your local shops, they actually have a reputation to uphold.
Reply from the business:
May 24, 2023Hello, Brent. We understand your pricing concerns. Our prices should be comparable to other local shops, and we'd like to look into this. Please email us at socialcare@bfrc.com with the details of your visit, the store, and your contact information. We value your business with Firestone, and we look forward to hearing from you. ^Mariah
The accept Wheels vehicles so that’s helpful. They got me in and out in less than a day. Thanks!
Store has a new store manager and he is awesome. I highly recommend talking to William. Reviews from a year ago and before are not a representation of how the store is now. I am very happy with the service the store now provides. Thank You William
Customer service is decent, but had the car for three days because they keep getting the wrong part. Also there where liise screw and missing screws in the part they did fix, had to pay someone else to get the bolts(4) and re tye everything to specs.
Reply from the business:
Jun 24, 2023Hello Javier, we apologize for your recent experience at our location. We understand how upsetting this must have been for you and would love to help you receive a resolution to your satisfaction. To successfully ensure we do so may you please email us at socialcare@bfrc.com including your best contact number, exact details of store encounter and any invoices applicable. Thank you for being a Firestone customer! ^Madison
The level of trust I have in this location is about as high as you can get. I took my car in because one of the wheels was making a scratching sound occasionally. I figured I’d need a new rotor or at least new pads. After the inspection, William told me there were no problems and gave me a simple fix to perform if it starts happening again. Most other places would have run up a bill and charged me for stuff I didn’t need. I highly recommend them!
Reply from the business:
May 24, 2023Thank you for choosing Firestone! We appreciate your 5-star review and we look forward to working with you again. ^Mariah