Caliber Collision
Auto body shop in Sheboygan, Wisconsin
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Went in for an estimate on my car. Ron and Mark made the interaction go smoothly. Would definitely recommend Caliber!
Reply from the business:
Feb 24, 2024Thanks Alex! There is nothing more important than your safety and satisfaction. Thank you for trusting us with your vehicle.
Reply from the business:
Jan 24, 2024Hi Butch. We’re glad to hear that we could restore you to the rhythm of your life! Thank you for reaching out.
parts that were removed and re-installed did not fit after the repair when they fit fine before. Also the fog lamps did not work after the repair, when I called the shop Manager Mark told me the bulbs must be burnt out and that's not covered. Why would a vehicle be returned to the customer without it working properly? when we called for updates, we were given excuses instead of reasons. when I questioned the poor repairs I also was given the excuse that "it must've been that way because there's a scratch and ding right here" I consider this to be male bovine excrement! the manager needs to improve his level of customer satisfaction and the shop needs to work on repair quality.
Reply from the business:
Jan 24, 2024Thank you for letting us know. We strive to make the repair process as easy to navigate as possible. It sounds like we missed the mark here and ask that you contact us at communitymanager@calibercollision.com to help make it right.
Ron Shwaller and his team were TOP NOTCH.
Reply from the business:
Dec 24, 2023Ken, we are thrilled to hear that our team took excellent care of you and your vehicle repairs from start to finish! Thank you for the phenomenal review. We hope you enjoy the rest of your day!
Facility is nice and clean. Staff was helpful and professional.
So we needed an estimate but they gave a run around and then said we "mostly" deal with insurance. We had full cash to pay for everything up front. either you do or don't deal with people who pay.
Reply from the business:
Nov 24, 2023We pride ourselves on providing first-class customer service, and want to apologize. If you would like to share any additional details about your experience, please contact us via email at communitymanager@calibercollision.com.
My experience was wonderful!!! Great staff, very friendly and professional!!! They got my car looking like brand new!!! I won't hesitate to come here again
I went in needing help with my bumper (as it was falling of due to me hitting curbs every so often). Mark recommended that I go to a certified Ford dealership to get the part to fix it but eventually offered to fix it. Great customer service from both James and Mark. Would 100% go to Caliber Collision again.
Reply from the business:
Sep 24, 2023We are so grateful to have had the opportunity to work with you, Brock! Our commitment to outstanding customer service is always top of mind. We appreciate your business.