Eddie's Service, Inc.
Auto body shop in Port Washington, Wisconsin
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Replaced the side mirror of my car at the fraction of the retailers price . It looks and works perfect. They even helped the passage ger door stop creaking . The overall bill came out less then originally stated . The employees are helpful and nice as well.
The front office and technicians answered all my questions and took care of all of my needs. An impromptu additional check was performed with the usual friendliness and efficiency. Highly recommend Eddie’s. Awesome Christmas decorations too! Cheers!!
Reply from the business:
Jan 24, 2024Hello Herm, we are so glad to help every time you come in and we are so glad you enjoy the decoration :)
Have saved me several times getting me in when my alternator went and a different time when a tire needed replacing immediately. I called early in the day for the alternator expecting it to take a day or two but was surprised when they fit me in that day and despite being told it would likely get done the next day had my car back to me by 5pm that day!
Reply from the business:
Jan 24, 2024We are so happy to help Justin!
Called eddies to tow our truck from West Bend to their shop in Saukville on a Friday morning. Let us know the starter was the issue and we’d have it back early the next week. We got a call on Tuesday expecting to be able to pick our car up, turns out they actually crashed our car taking off of the tow truck and they needed to take it somewhere else to be fixed. We understand mistakes happen, but we should’ve been notified immediately. We were out of a car for WEEKS. The whole door ended up needing to be replaced at the dealership. We then got a call asking us for payment for the original towing and parts. Absolutely ridiculous that we have to pay after you crash and wreck our vehicle. I would not recommend anyone coming here and getting work done, unless you want to risk them wrecking your car like they did ours.
Reply from the business:
Jan 24, 2024Hello Jessie. We are very sorry for the complication with the door. There was only a slight dent in the door from it being ajar while being backed into the bay using a tow truck, but we wanted to get it fixed right away for you both with no cost. We had called your husband immediately to let him know what was going on and that we would get the dent fixed right away. We called the day it had happened but got no answer and his voicemail was full. We then heard from him a couple days later and informed him of what had happened and that we would get it fixed right away at no charge to him. We had also offered a rental car at no cost to which he declined. Instead of just fixing the dent we opted to have the whole door replaced so that the repair would look seamless. You did still need to pay for the tow, parts, and labor but there were no additional costs to your bill. We understand you are upset and are leaving us a bad review but it was truly an accident that we had fixed right away.
Have been going to Eddie's for a while. Always great customer service. Thanks Paul for all the good work. Greatly appreciated.
Reply from the business:
Jan 24, 2024We are so happy you are such a loyal customer and we always look forward to helping!
Very pleased with the service that I received
My experience was great as usual I have been using this service for about 7 years now. I'm totally satisfied.
Just recently used their towing service to move my toolbox. They did a great job and were able to help me same day on short notice.
Reply from the business:
May 24, 2023I am glad you were happy with our towing services. I try to be as prompt as possible and offer a fair price. Please consider using us in the future.
Reply from the business:
May 24, 2023Let us know what we can do to make your next visit even better!