I appreciate the fast service even with the initial complications on my part, which I apologize for still. But I was told my battery was dead by them despite buying it three weeks ago from an auto store and having the store install it. I asked for my battery back to try and return it after Don's installed the new one and the auto store tested it and showed it to be working perfectly fine- so I can't return it. I feel lied to about my battery and I wasted money when my old battery was perfectly FINE, and I don't even know if my car is truly fine now or not. Thanks for the tow, but that's it.

Both dispatch and driver were extremely helpful, friendly, and prompt!

Just got off the phone lady hung up on me and I asked what the whole process was and all she said was have your keys ready we will get to you when we do.

Still waiting to hear back from them to see if my car was towed there. It says it's closed right now but when I called just now someone answered so therefore they are not closed.

On Good Friday, late afternoon Don's Towing came to my rescue. Great service, knowledgeable. Highly recommend their services.

No surprise that when I checked the YELP reviews for Don's that it is as bad as it is. I wish I would have checked before I called. As others have said, if I could rate them a 0 I would. They are in a College town and my son was parked at a friend's apartment complex, in one of his friend's spots, and his car was towed. The fact that it was towed could probably be argued that he could have gotten a warning but that is not the issue. He also got charged an additional $25 for storage, on top of the $200+ towing fee. He picked the vehicle up and paid the fees within hours, there was no "storage". I called, on his behalf, to see if he could get the $25 back. I was told that as soon as it passes their gate, the fee starts. I said that $25 is a lot to a college kid and I thought it was a bad business practice! The woman on the phone went crazy and yelled at me and was a complete "female dog"! I can't imagine anyone, that gets their car impounded being happy but I wasn't even arguing that fact, it was the additional storage fee when there was no storage. She was out of line an unprofessional. The other reviews were mainly on repair work or scheduled towing service so it seems they don't do anything right and the people answering there phones need some lessons in customer service! DO NOT do business with them for any reason. If forced, like we were, continue to complain until they are out of business! It seems my friends at Don's like to reply to Google reviews but never take any blame or apologize for the problems that they have. It was established in my, initial review, that my son parked in a spot of a friend's at his apartment that was a towable expense. That was not my complaint so now it seems as though reading and comprehension are also an issue at Don's. My problem is the additional $25 for storage as there was no "storage" involved. The female answering the phone was rude and has ZERO customer service skills! Every bad review, which most are, site your customer service skills as the problem. But, keep blaming the people with reviews for your problems, that will certainly help.

Someone is avoiding the real issue due to not having my email in their system? More to my point.

Below this paragraph is the review I left earlier and believe it or not, within hours of posting it, we received a call from Don's Towing. Was it to update us on our situation? No. Did she call to apologize for the miscommunication and terrible customer service that resulted in our review? No. She called us to whine about the review!! No, I'm not kidding.. I did realize I made a mistake earlier by blaming the miscommunication on the driver when it was actually someone from the office. After she called to whine about our review, she had the utter audacity to tell us to call her back once WE calmed down and could discuss it civilly. Really? I was calm until you expected us to pay twice what we were quoted. There are only a few things Don's Towing could do to redeem themselves in our eyes, but calling only to whine about a bad review is definitely not on that list. If you want a good review, earn it! Here's my honest scoring: Customer Service: -0 Honest Quotes: -0 Polite and Helpful Staff: -0 Original Post: After reading multiple negative reviews about this company, unfortunately only after attempting to do business with them, my first question is whatever happened to the saying, "the customer is always right?" Time & again, you have replied to legitimate complaints by posting private information that you are privy to, such as that a customer was in jail or what was found in their car, things you have no right to release. I've never heard of any other company doing something so shameful or remotely similar as the vindictive staff at Don's Towing. When I receive information from a company employee that is incorrect, the fault lies 100% with them. It was not my mistake and I've never been handed a booklet or referred to your website listing your policies, procedures and estimates or given any type of warning that I shouldn't rely on the words spoken by your employees and instead should expect to be lied to, ripped off and blamed for your companies miscommunication and misrepresentations with your company never accepting any of the well-deserved blame. Well, if you won't accept responsibility for your actions, inactions, mistruths and poor customer service, then why shouldn't our community be warned about your shady practices? We honestly believed we were given accurate information by your employee until you started tacking on extra (hidden) charges. Now, like many customers before us, you are essentially holding our only vehicle hostage. We could afford to pay the amount quoted to us by your employee, but now you are holding our vehicle hostage since we can't afford the surprisingly high new charges that are only increasing by the day. As soon as we questioned the significant difference between what we were quoted and charged, the office staff immediately became rude, condescending and refused to even acknowledge or look into our claims. Bottom line is do not trust quotes and estimates provided by any member of their staff unless it's in writing or you have a few extra hundred dollars lying around to pay their ransom. Do not expect to be treated with respect by the office staff and definitely do not expect that they will honor the prices quoted to you by anyone over the phone. However, if you want them to call you back ASAP, just leave a less than stellar review and they will definitely call you immediately after reading it. Maybe they were once famous locally for honesty and providing some semblance of decent customer service, but over the last several years, they have become more famous for providing misleading estimates, employing rude staff who have no qualms about publically posting/exposing private customer information they were privy to only in the course of business in retaliation for bad reviews and ripping off the life-long residents as well as the visiting college students who make up our community. They really have no one to blame but themselves.

Rudest people on the phone. Especially for after hours tow calls. Craigs towing has better staff and are cheaper.

We were towed from un unmarked spot. All the doors were marked, as to not park in from of the door. We parked in two spots that were not marked, or close to the door. We had come into town and we were staying at an AirBnB. We were towed. After we walked 2 miles to get our vehicles, the tower driver was laughing at us. He even laughed that we were going to miss our tee times. prick.