Horrible service! Their receptionist would answer the call and transfer to hold right away. 4x she did this. They’re rude and disrespectful when it comes to your calls. I asked for them to service my flat tire at 11pm at night. I had to call 3x to just get them to come out here, which they never did. I called in the am because they said they’d call me back last night and to also see if they could come in the am. The receptionist answers my call and is rude and tells me that they had been out here at my friends house 3x and knocked on our door etc. Which they did not because I have no calls on my phone from them or videos on my cameras of them knocking on my door or being there in general. This company needs to let go of their horrible employees.

I wish I could give this place a Zero Star but that’s not an option… this place is a such a rip off and easily targets younger people to give in their money. I honestly don’t understand why this place still exists, is beyond me. Can we please get a place in lacrosse that has a good atmosphere where the workers aren’t rude or condescending to “customers” that need help?

Dealt with them because my sister in law's car was there. Not a good experience. Was lied to several times. $2000.00 repair bill and the car went four miles before needed to be towed back for the overheating issue it went in for in the first place. The $200.00 discount they gave is only what the signage in the office states as a 10% discount for AAA which she has. The invoice stated it was for customer complaint. If that's the case she still has the AAA discount coming.

Lesson Learned- Friday car would not start so was forced have towed. Driver of truck very nice and Brandon at shop was helpful. I was told it would not be fixed until today but got call later Friday saying wires chewed one issue at least. I Called 3 times before got to Service area and then call back saying car had been fixed Friday yet never bothered to call me and let me know. I could have worked today but cant without my car since working remotely currently. Charging me $ 399.06 for tow is ridiculous when only 19 Miles and some supposedly some free. Unless you have money to burn I would NEVER recommend using them. I get the shortages but Business and Customer Service practices are important to people that have to drive to make a living. Craigs Towing is the best option for anyone ! They told me when called today they would have charged me 181 + tax for same trip.

The gals in front office are terrible at communicating and extremely rude. Do not recommend this company! They take advantage of the college age kids in that town. They did bait and switch on us with pricing. My son lives and works downtown LaCrosse so walks to work and rarely has the need to use his vehicle. He was not aware of the City ordinance indicating you need to move it every 48hrs. The LaCrosse PD did have it towed but was super helpful and understanding when communicating with them. The La Crosse police department even tried to call on our behalf to help rectify the situation with Dons towing and he called back saying they were unreasonable.

Over $300 just to remove old (new) tires and replace with worn tires before insurance takes totaled vehicle? Thanks, folks. I will stay with my prefered tower, Goldbeck.

Car got towed out of the parking lot of my apartment at 2:30 am. Don’s daughter is very stuck up and condescending. The customer service is terrible. Train your people to be nice. Learn common decency and empathy, and you will earn more business. This is not how Don’s legacy should be carried on. Learn better phone skills, take it from someone who works customer service. Don’t go here!

On vacation and my brakes seize up and had to get fix. They said they can get done the same day but couldnt due parts. My truck was the shop for a day and a half. They never call me for any update. My truck brakes was service at another shop and they did a poor job with cause my brakes to seize. Don's towing said the will take pictures for me but never after telling they did. Will never call or use their service ever again.

I needed rear break pads and rotors installed. Only installed because I had the parts. They wanted to charge me $350 for a 45 min. job. I took the car to Gary’s auto repair, he did the work for $60 and the breaks work perfectly. Beware of this business!

Prompt timing on picking up my jeep. The boy was nice, and carful with my precious cargo. 🙌 The diagnostic had no code to pop up. However the mechanic did go for a test drive with me too. Of it does it again, it’s free of charge he said.