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Caliber Collision

Auto body shop in North Prairie, Wisconsin

4.5
StarStarStarStarHalf Star
44 Reviews and Ratings
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Matthew Christman

Apr 24, 2024

StarStarStarStarStar

Top notch service! I needed my windshield replaced due to a large crack. Daron and the whole team made sure that all my questions were answered, were very transparent, and provided me a great price! They even washed my car and floor mats! Thank you to the Caliber Waukesha Team!

Reply from the business:

Apr 24, 2024

Thanks Matthew! A complimentary car wash and cleaning is the least we can do for trusting us with your vehicle. Thank you again for your business and please keep us in mind for the future!

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Allen Mundt

Apr 24, 2024

StarStarStarStarStar

Caliber did a great job on a repair to my Chevy Traverse. They communicated and coordinated well, and the drop off and pick up were painless and quick. The rental car was there waiting for me, and I could drop it off there when repairs were done. Staff was friendly. Car came back clean and detailed (which I actually did not expect) even on the interior. I can recommend them without reservation. Thanks!!

Reply from the business:

Apr 24, 2024

We are so grateful to have had the opportunity to work with you, Allen! Our commitment to outstanding customer service is always top of mind. We appreciate your business.

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Bradley LaRosa

Apr 24, 2024

StarStarEmpty StarEmpty StarEmpty Star

This is an update from my original review!! After it was brought to the attention of Caliber Collision and my insurance agent that my vehicle was covered in paint over spray, Caliber Collision did in fact clean my vehicle. Well, attempted to....and somehow made it worse! It seemed as though they took a damp rag and just everything wiped down, leaving these chunks of white crusted all around my infotainment screen, all the vents and the speedometer cluster. The worst part is there is a burn in my carpet on the driver's side. I do not smoke, My car has never been smoked in, nor do I let anybody smoke in my car! EVER! This is by far the most infuriating and upsetting issue, as now when I try to resell my car, it looks as though a smoker owned it! The only reason for two stars is because they attempted to fix the issue, but somehow made it worse! I'm at the loss for words. I guess it's my fault for setting my standards too high thinking that they would make sure everything was absolutely perfect before returning to me considering the inconvenience and loss of wages as I had to take off work to deal with all this and extra monies incurred to have my car properly cleaned. (As I was charged extra due to whatever was trusted in my vents had to have special attention, tools, time and a different chemical to remove said white chunks) (This was my first review, as I said I would update if my issue was addressed, This was my second time using Caliber Collision. The first time was wonderful that's why I returned, this time however left much to be desired. While all of my damages were fixed, when I picked up my car they simply handed me the keys and I went on my way. Nobody walked around the vehicle with me going over what they fixed. When I got inside of my vehicle there is this dust over everything. EVERYWHERE! I feel like they rushed my repair and they couldn't even take the time and consideration to wipe down all of the dust that was created and landed on the inside of my vehicle and dash. However, they did put a paper liner on my All-tech weather floor liners in my car. So I guess they protected my already protected floor but disregarded the rest of the vehicle? What about all the dust that is in my vehicle that I'm inhaling whenever I turn the climate control on!?

Reply from the business:

Apr 24, 2024

Thank you for letting us know. We strive to make the repair process as easy to navigate as possible. It sounds like we missed the mark here and ask that you contact us at communitymanager@calibercollision.com to help make it right.

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Christopher Wesela

Mar 24, 2024

StarStarStarStarEmpty Star

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Drew W

Mar 24, 2024

StarStarStarStarStar

Car work was done well and in the promised time frame. Everyone was nice and helpful.

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Christopher Papson

Mar 24, 2024

StarStarStarStarStar

Great shop, truck looks like it’s brand new. They battle then insurance company to insure all ford parts were used. Gave me a timeframe and stuck to it.

Reply from the business:

Mar 24, 2024

Christopher, thank you for the fantastic review! We truly appreciate you taking the time and are very happy to see we could provide a great experience for you. Have a wonderful day!

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Carol Wojciechowski

Mar 24, 2024

StarStarStarStarStar

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Jeremy Mitchell

Mar 24, 2024

StarStarStarStarStar

Reply from the business:

Mar 24, 2024

Hi Jeremy. Thank you for reaching out to Caliber Collision. We are happy to hear about your recent experience at this location. We will be sure to share your kudos with our team!

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S Kirchen

Mar 24, 2024

StarStarStarEmpty StarEmpty Star

Reply from the business:

Mar 24, 2024

Hi S, thank you for your feedback on your experience at our location. We are committed to restoring the rhythm of your life and if there is anything we can do to improve your experience, please do not hesitate to reach out to our center. We offer a limited lifetime warranty on all of our repairs and are happy to take a look at any concerns you may have. We look forward to hearing from you. Caliber Collision (262) 650-1900

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Larry Eison

Mar 24, 2024

StarStarStarStarEmpty Star

Reply from the business:

Mar 24, 2024

Hi Larry. Thank you for reaching out to Caliber Collision. We are happy to hear about your recent experience at this location. We will be sure to share your kudos with our team!

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