Miller Brothers Auto Repair
Auto body shop in New Richmond, Wisconsin
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Happened to blow a hose off an hour from home and called 7 other shops. Ashley got me in asap and they fixed it quickly and also fixed my exhaust wiring for the valve open/close. Highly recommend this shop! So happens I'm a Miller too so that was cool to see. 🤙Might just take the drive to go here over the Audi dealership for general maintenance tbh. 2020 Audi A3 S-line
Reply from the business:
Feb 23, 2024Thanks so much for sharing your 5-star review on our quick repair service. See you next time!
Always and everytime is amazing. Best customer service and customer care ever! If you are looking for a forever carcare home, this should be it.
Reply from the business:
Jan 23, 2024Alana, we're so glad to hear the service has been consistently amazing. Thanks so much for your 5-star review. See you again next time!
Exceptional service, great job, good price. I couldn’t be happier.
Reply from the business:
Jan 23, 2024Sue, thanks so much for sharing this 5-star review on the exceptional service. Thank you for trusting us with your vehicle, see you next time!
Called Miller Brothers for a quote to replace a transmission in a 92 gmc. The gentleman who I was talking with said he would need a little time to do research and would call me back. It is now 6 days later and no phone call. If he did not want to or could not do it, that is all he had to say. The way he handled it is not acceptable. He has lost my business. It is 3 days after my first post. Miller Brothers called. I do have to be fair,I did receive a couple of spam call yesterday,they may have been from Miller Brothers. The gentleman apologized for not getting back to me sooner. He did say it was his mistake. I hope people read this whole review and be fair to the both of use.
Reply from the business:
Dec 23, 2023Hi Gregory, Thank you for taking the time to leave your feedback and update your review. We are very sorry for the delay in calling you back with a quote for your transmission. This is not to our standards, and we apologize for letting you down. We have learned from this experience and will make sure this does not happen again to you or any other customer of ours. We hope you can accept our apology and consider giving us another chance for service/repairs in the future.
Great first time experience at the Miller Bros! Stopped in for an oil change that was much needed. Didn't have an appointment but they were able to squeeze me in on the spot! Definitely call ahead and book an appointment. Fantastic service and they even walked me back to the shop to show me something on my car that could be a problem down the road. Will be back for sure.
Reply from the business:
Dec 23, 2023Hi Aaron, Thank you for taking the time to leave us this review and share your experience. It was a pleasure to get you in for an oil change, and we appreciate you giving us a try. We look forward to servicing your vehicle in the future!
Car is close to 15 years old, after servicing, it drives better than it did on day one!
Reply from the business:
Dec 23, 2023Thank you for the 5 stars, Kevin. It was our pleasure to service your vehicle, and we appreciate you placing your trust in us to do so. We hope you will keep us in mind for future service/repairs!
Very qualified trustworthy auto repair shop. Very respectful, kind and professional I would definitely recommend this Auto repair shop
Reply from the business:
Dec 23, 2023Thank you for the 5 stars and kind remarks, Valerie! Your recommendation means a lot to us, and we hope you will keep us in mind for future service/repairs.
I was quite impressed with the Miller Bros. The office staff were knowledgeable and responsive, and the mechanics were top notch. We've been looking for a good mechanic, and definitely got the impression that this business is the real deal. I'm trying to keep my 2013 Sienna going; they not only took care of my transmission, but also texted me a full report on other issues going on with the van (with pictures!) ... they even picked up on an electrical problem another repair shop missed. It's a bit of a drive from my home, but it's worth it to deal with folks we can trust.
Reply from the business:
Jan 23, 2024Thank you, Brent! We appreciate your feedback about your experience. It was a pleasure to take great care of you and your vehicle, and we look forward to keeping up the great work. Please keep us in mind for future service/repairs.
Disappointed in my service. Fixed everything but my main concern. How do you call yourself a “professional shop” when you give a customer back their vehicle with the same concern, then ask for double the money to fix the issue that was supposed to be fixed in the first place. I’ve been a parts professional for 10 years and have worked on these vehicles on my own for 20+ years. No where else would you give a customer back their vehicle without knowing you completed the repair. Than tell the customer it leaks because it’s old they all leak. That’s why I asked for oil leak inspection… so I could fix the leaks because that’s proper maintenance.
Reply from the business:
Nov 23, 2023Hi Joe, you brought in your 2003 Ford Super Duty 6.0L diesel with 145,499 miles on it to our shop leaking a lot of oil and running on 7 cylinders. We had one of our ASE Certified Master technicians with over 25 years experience perform a thorough inspection of the truck. We discussed all of our findings with you and provided you a digital inspection with pictures to support our findings. There was a pool of oil below the turbo that ran down the back of the intake and down between the engine and transmission bellhousing. You authorized us to repair a heavy oil leak from the oil feed line to the turbo. (It was evident that the turbo had previously been removed and was missing a mounting bolt, which we replaced). You also authorized us to repair your loose steering, clunky suspension, leaking pinion seals, leaking transmission pan gasket, change fluid in your differentials, replace your #4 fuel injector, and perform an alignment. After all the repairs, your truck ran and drove much better than when it arrived. We performed a couple extended test drives of the truck before delivering it back to you. We also asked you to drive it for a couple hundred miles and bring it back so we could check to see if the turbo feed line was the only oil leak as the leak made quite a mess and it was very difficult to get it completely degreased. When you brought it back on Sunday 143 miles later, after picking it up Friday, you noted it was still leaking oil. We had our master technician degrease the truck again and run it for quite a while in order to positively identify the sources of the other oil leaks. We provided you with additional pictures of the other oil leaks which were not obvious during the original inspection due to the significance of the first oil leak (which we confirmed was properly fixed and no longer leaking). We then discussed the costs associated with fixing the other two oil leaks which are extensive repairs (one involves removal of the intake manifold and the other involves removal of the transmission). Due to the labor intensity involved in these other repairs, we were not able to get them completed in one day’s time in order for you to take your trip for Thanksgiving. We have been nothing but professional and transparent with you in everything we have done. We’re sorry that your truck has three oil leaks and not just one. Since you’re a parts professional, I’m sure you know that seals and gaskets get hard and brittle on 20 year old engines. I know you’re frustrated. We’re here to help people and we employ some of the best technicians in the area. We care a lot about what we do and how we do it. We also back our work with a 3 year/ 36,000 mile nationwide warranty. I’m sorry for how you feel about your experience at our shop. I hope you have a blessed week and a happy Thanksgiving
Ashley was great to work with and they were quick to work me in when other shops couldn’t.
Reply from the business:
Nov 23, 2023Hi Terry, Thank you for the 5 stars - we're thrilled to hear Ashley helped to make your experience with us a great one. We will always go the extra mile for our customers, and we hope you will keep us in mind for next time you're in need of service/repairs!