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Caliber Collision

Auto body shop in New Berlin, Wisconsin

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40 Reviews and Ratings
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Adam K

Feb 24, 2024

StarStarStarStarStar

Wow, I don't even know what to say. From the time of my accident everyone at caliber were extremely helpful, reassuring, professional and most importantly honest. They kept me informed of timelines, repairs being performed and any updates as they came up. My vehicle looks AMAZING, I was worried it would be totalled from the extent of the accident but everyone behind the scenes that I didn't get to meet did an absolute amazing job. I can't thank them enough, service techs, body shop, paint, thank you so much. Erik, huge thank you for everything you have done, I honestly can't say thank you enough and I won't forget to tell anyone how happy I am with caliber in west allis.

Reply from the business:

Feb 24, 2024

We are so grateful to have had the opportunity to work with you, Adam! Our commitment to outstanding customer service is always top of mind. We appreciate your business.

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George Hamzik

Feb 24, 2024

StarStarStarStarStar

They made working with my insurance an easy and seamless process. I was able to pick up and drop off my rental right there so I didn't have to schlep around in rideshares or bum rides. They also kept me well informed of my vehicles progress. I got my SUV back as good as new and super clean to boot!

Reply from the business:

Feb 24, 2024

You can always count on us for friendly service and a seamless experience! Thank you for the feedback, George. Our team appreciates you very much and we are glad to Restore the Rhythm of Your Life.

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M Maudlin

Jan 24, 2024

StarStarStarStarStar

Would highly recommend Caliber for any car repairs. Very polite and professional.

Reply from the business:

Jan 24, 2024

We are glad you noticed, M! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!

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Adrian Mc

Jan 24, 2024

StarStarStarStarStar

Had to have a front bumper replaced. Everyone I dealt with were both courteous and knowledgable. Work was done early, and it was quality work. In addition they effectively did a mini-detail on the interior! That was a surprise. MAYBE I could see a shop do this for a BIG $$ job?? Oh, surper reasonable bill, and I was kept informed.

Reply from the business:

Jan 24, 2024

We always strive for best in class for vehicle collision repair. Thank you for sharing your experience at Caliber Collision, and we are glad to hear you are impressed with our quality work.

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Janessa McNitt

Dec 24, 2023

StarStarStarStarStar

Amazing experience for an unfortunate situation. They had my car fixed in a week and was spotless. I would go back to them for any future needs.

Reply from the business:

Dec 24, 2023

Thanks Janessa! There is nothing more important than your safety and satisfaction. Thank you for trusting us with your vehicle.

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Howard Lindstedt

Dec 24, 2023

StarStarStarStarStar

A deer recently struck my car in northern Wisconsin and I took my car to Caliber Collision for repairs. I found the staff to be friendly, professional and highly efficient. I was kept informed throughout the entire repair process. Communications between Caliper Collision and my insurance company was flawless. The repair was completed in just a few days and was beautifully done. Highly recommended.

Reply from the business:

Dec 24, 2023

We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Howard.

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Carla S.

Dec 24, 2023

StarStarStarStarStar

Great service and super friendly. Kyle was very professional and very communicative on the progress for the car being fixed. When things got tricky, Kyle made it happen and worked hard to get my car fixed.

Reply from the business:

Dec 24, 2023

We are so grateful to have had the opportunity to work with you, Carla! Our commitment to outstanding customer service is always top of mind. We appreciate your business.

Google
Theresa Webb

Dec 24, 2023

StarStarStarStarStar

My vehicle was struck by a flying object on the highway and had extensive damage. Caliber Collision handled the repairs and they did an excellent job! Erik was especially awesome. He assessed the damage and reassured me that it could be fixed. Never once did i have to call them to ask about the progress of my vehicle as they sent me regular text messages every step of the way. After my vehicle was repaired, Erik then showed me exactly what was fixed. And as an added bonus, they cleaned the interior of my car which was a really nice surprise. Super friendly, super efficient and my car looks brand new.

Reply from the business:

Jan 24, 2024

We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Theresa.

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Gina Stawicki

Oct 24, 2023

StarStarStarStarStar

I went there recently to pick up a vehicle and each staff member I encountered was courteous and knowledgeable. The ladies up front were welcoming. Eric gave us consistent updates on our service work. The shop/facility was organized and the Tech's n painters made going there the best decision for us. I definitely recommend them for anyone looking for quality services.

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Anita Guerrero

Jun 24, 2023

StarStarStarStarStar

I had two accidents within a short period of time. Kyle took great care of me both times and always returned my vehicle better than when it arrived.

Reply from the business:

Jun 24, 2023

Hi Anita Guerrero, we strive to exceed customer expectations and we’re happy to hear we could exceed yours. Thank you for the feedback.

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