Russ Darrow Metro Mazda Service Center

Auto body shop in Milwaukee, Wisconsin

4.5
StarStarStarStarHalf Star
47 Reviews and Ratings
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Rodney Davis

Apr 24, 2024

StarStarStarStarStar

This rating is primarily because of service manager Kevin Cameron. I was very upset at the dealership and wasn't doing to come back until Kevin intervened. He saved me as a customer thru his great customer service, kindness and empathy. He's the soul reason I didn't jump ship

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Brian Stokhaug

Apr 24, 2024

StarStarStarStarEmpty Star

I had a wonderful experience. Easily made my appointment for an oil change online. I was promptly greeted upon arrival, I dealt with Bruce and everything was fantastic. Quick and easy service, a very pleasant service appointment. Upon leaving, however, I drove the few blocks to get onto the freeway to go home and quickly noticed that they did not close the hood of my vehicle. It was down and hooked, and had I not noticed this It could have been quite disastrous after a few miles at speed. I noticed it while still on the on-ramp, so I avoided what could’ve been a very costly mistake on their part.

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Mady M

Apr 24, 2024

StarStarStarStarStar

Went for service and it was fantastic! Bruce was great checking my tires when I explained I was having an issue with them. While hopefully the issue is fixed Bruce was kind enough to let me know if it turns out it isn’t to contact him so I could get it sorted. He was also great at communicating with me while I waited. My oil change and my tire getting fixed took under an hour! It was a fantastic experience I always go back when I need my service done. I also have had Bruce before and he is always so kind and helpful but even more so this time. Would highly recommend getting your service done here and having Bruce as your advisor.

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Caitlin Barham

Mar 24, 2024

StarStarStarStarStar

The service department handled my oil change and tire rotation beautifully! They were super helpful and I could tell they truly cared about providing excellent service to my car. I would like to call out Kevin for being especially helpful in the check-in and check-out process. I will definitely continue getting my car serviced here.

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Sveta Tenges

Mar 24, 2024

StarStarStarStarStar

This was my first time coming to a dealership to look at cars, they were so helpful with picking out what’s right for me, and the color options are fantastic! Found a car I love and they were so relaxed and easy to talk to! 10/10

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Kayla Stone

Mar 24, 2024

StarStarStarStarStar

My service advisor was super friendly and helpful. They were even honest about the condition of my car. I purchased a platinum package which includes the change of my air and cabin filter and they notified me that they were in great condition still and took that charge off of my package which I appreciate tremendously. Will definitely be continuing to get my vehicle care done at this location.

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Sophie B

Feb 24, 2024

StarStarStarStarStar

Kevin Cameron was super helpful and kept me updated on the services being provided. He explained each thing that was going to be done for my 50,000 mile check up in detail and communicated it effectively and politely. He gave me the “small town local repair shop” feel at the dealership. 10/10 would recommend!