North Avenue Automotive

Auto body shop in Milwaukee, Wisconsin

4.5
StarStarStarStarHalf Star
24 Reviews and Ratings
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Charles Ambah

Sep 23, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Radiator leak & they diagnose someone installed stop leak. Not true am the only one with keys to access car. Estimate cost to fix was over $1800 & plus. Charged $156 for finding 🙈🙈🙈

Reply from the business:

Oct 23, 2023

Charles, we appreciate you taking the time to leave us a rating. However, we are unable to find you in our system. We would like the opportunity to comment on your specific experience as we are known for having exceptional customer service. If you have been a customer of ours we would like to discuss any concerns you may have. Please give the shop a call at (414) 269-0556.

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Luu Pham

Jul 23, 2023

StarStarStarStarStar

Excellent customer service! I came in with worries about my car making weird clunking noise but Paul was able to help me figure out what it was and give me reassurance. I truly appreciate their kindness and would not hesitate to come back here again to service my car!

Reply from the business:

Jul 23, 2023

We really appreciate your feedback, Luu. Our goal is to treat our customers like family by providing them with excellent service at North Avenue Automotive LLC. Thank you for leaving us a review!

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Pierson

Jun 23, 2023

StarStarStarStarStar

Had an issue pop up with our van, they were able to get me in and take care of it faster than I expected. Trustworthy and great service.

Reply from the business:

Jun 23, 2023

Thank you for allowing our team to care for your vehicle's most important services, Pierson. We appreciate your 5-Star rating! We look forward to serving you again in the future, let us know if there's anything that North Avenue Automotive can do to help. Take care!

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Chris Noah

Jun 23, 2023

StarStarStarStarStar

Honest, fair, and high quality. 10/10 would recommend! I blew a trans cooler line while on a cross country roadtrip. Denny worked me in on a Saturday and had me back on the road on Tuesday. They returned the aftermarket parts that didn't fit quite right and installed OEM parts, test drove it, and even put a sticker under the hood with the work done and type of fluid used. All for a fair price even though they knew I was in a pinch. Truck continues to run great with no issues.

Reply from the business:

Jun 23, 2023

We appreciate your kind words, Chris, and are happy to hear that our technicians could solve your vehicle's most pressing concerns. We aim to provide a pain-free automotive service and are proud to earn your support & 5-Star rating. We wish you the best on the rest of your trip!

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Max Hauser

Jun 23, 2023

StarStarStarStarStar

Denny was great to work with! I had been postponing repairs due to financial stress and it was getting worse over two years. I finally was able to find a window to take care of it and they set up a time, fixed the car and I was back in the drivers seat the same day. Highly recommend and car sounds like new!

Reply from the business:

Jun 23, 2023

Max, we take pride in our honest, quality auto repair services and we are happy to know that reflected during your visit. Thank you for taking the time to leave us a review, we look forward to working with you again in the future!

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Patrick Hoefler

May 23, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Poor communication, customer service - I had scheduled a trip inspection weeks in advance with North Ave Auto, and on the morning of when I brought the vehicle in, on the scheduled date, they said they would not be able to get to it at that time based on other vehicle priorities, backorders of parts. Instead of calling to let me know that in advance, they waited until I traveled across town with my vehicle, walked through the door, Uber waiting outside, to tell me that they have to cancel, and wouldn't be able to get to my vehicle until the following week, and I couldn't leave it there.

Reply from the business:

May 23, 2023

Patrick, the reason that we were unable to help you is that we were expecting your vehicle first thing in the morning. By the time you had arrived in the early afternoon, we had taken on other jobs and were no longer able to help you. If you would like to discuss this further, please give us a call.

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Paul Runnoe

May 23, 2023

StarStarStarStarStar

Denny & North Ave Auto do a great job! Very informative & helpful. They don't speak to you like you're dumb. Always prompt & reasonably priced service as well.

Reply from the business:

May 23, 2023

Thanks, Paul! We really appreciate this review. We look forward to working with you again on future auto maintenance!

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Shauna Fry

May 23, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Very rude called asking questions about pricing and response was unacceptable. As a customer I was asking about vendors for research I get "either you want it fixed or you don't." My reason for asking is to see what my options were. It's not a big deal just trying to shop around to get my second vehicle repaired I guess the search goes on!

Reply from the business:

May 23, 2023

Shauna, we're sorry if you feel you didn't have a 5-star experience with us over the phone. The reason we don't give some prices over the phone is because we are unable to properly estimate costs without actually inspecting the vehicle. If you would like us to give you an estimate, feel free to set up an appointment so that we can see your vehicle. Thanks!

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Bren

May 23, 2023

StarStarStarStarStar

Paul and staff are very trustworthy people that they will tell you exactly what needs to be fixed, no BS. Enjoyed my service here and I would highly recommend North Ave Automotive. Thank you and great job guys!

Reply from the business:

May 23, 2023

We appreciate your kind words, Brenda, and thank you for trusting our team of technicians. We promise to always stand behind our service and do our best to keep you driving safely. We look forward to helping you out again!

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Sam Gable

May 23, 2023

StarStarStarStarStar

Had a great experience with North Avenue Auto. I just moved into the area and got a flashing engine light. Denny helped me out with complete transparency and professionalism. They use OE parts so your car won't break down again shortly after the repair. Glad I found them.

Reply from the business:

May 23, 2023

We're happy you found us, Sam! We use high quality parts because we know that your vehicle is worth it. Thank you so much for this review, we hope to see you back for future auto maintenance!