Caliber Collision
Auto body shop in Mauston, Wisconsin
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Our experience with Caliber Collision was AMAZING from start to finish! The staff was welcoming and informative throughout the entire process. The facility was also impeccably clean. Thank you!!!
Reply from the business:
May 23, 2024We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Jes.
I hit a small animal of some sort and the plastic part of my bumper popped out. I stopped at Caliber on my way home to make any appointment and they took the car right in and fixed in in less than 15 minutes! Talk about great service and customer care! Why go anywhere else?? Outstanding customer service, communication throughout the whole process! My truck was returned to me spotless!!! Highly recommend!
Reply from the business:
Feb 24, 2024We are glad you noticed, Patti! We are committed to absolute customer satisfaction and the proof is in the details. Thanks for sharing!
The whole experience was uncalled for. I had a small bumper scratch and the repair took almost three weeks. Plus the communication between their office and the rental company wasn’t consistent. Their car rental is quick to charge especially when they should have charged the insurance of the liable party. The rental I received was a joke. Too many bells and whistles that it would beep and make sounds whenever it wanted to.
Reply from the business:
May 3, 2024Thank you for letting us know. We strive to make the repair process as easy to navigate as possible. It sounds like we missed the mark here and ask that you contact us at communitymanager@calibercollision.com to help make it right.
Reply from the business:
Apr 24, 2024Curtiss, thank you for the fantastic review! We truly appreciate you taking the time and are very happy to see we could provide a great experience for you. Have a wonderful day!
If you want parts missing on your car that weren't missing before and you want to be lied to about the stuff they did and you want all used parts then go to them or I would recommend going to somebody else
Reply from the business:
Apr 24, 2024Thank you for letting us know. We strive to make the repair process as easy to navigate as possible. It sounds like we missed the mark here and ask that you contact us at communitymanager@calibercollision.com to help make it right.
Apparently it takes 2 weeks to fix a scrape on bumper fender that I made an appointment for almost a month ago. They told me 2 days. 1 day to work on it and 1 day for curing. Dropped off yesterday am and called to see when done just now and they need to wait on a filler part cause they don't order til ur car is sitting there. ATH quality work is gone, go else where and specifically ask when it will be complete. I could understand if it was an accident and had severe damage
Reply from the business:
Apr 24, 2024Thank you for letting us know. We strive to make the repair process as easy to navigate as possible. It sounds like we missed the mark here and ask that you contact us at communitymanager@calibercollision.com to help make it right.
Reply from the business:
Feb 24, 2024Hi Sean. We’re glad to hear that we could restore you to the rhythm of your life! Thank you for reaching out.
Reply from the business:
Jan 24, 2024Hi Sarah. Thank you for reaching out to Caliber Collision. We are happy to hear about your recent experience at this location. We will be sure to share your kudos with our team!
Reply from the business:
Jan 24, 2024Hi Jeri. We’re glad to hear that we could restore you to the rhythm of your life! Thank you for reaching out.
Reply from the business:
Jan 24, 2024Hi Lawrence. We’re glad to hear that we could restore you to the rhythm of your life! Thank you for reaching out.