Charged for 2 days of storage when car sat in lot for less than 20 hours and they weren’t even open before hand to get the car asap. Also was charged $1000+ for a $250 job. They then proceeded to drop my car in a foot of snow.

Our family recently experienced a significant car crash that involved my son rolling over multiple times. Anyone that has ever experienced something like this understands the level of trauma not only the people directly involved have, but their families as well. As we began to pick up the pieces, we came into contact with a woman that identified herself as Nicole. As my son described his experience with Nicole, his aunt/my sister then called attempting to get answers (she called given she lives in Sun Prairie). She also spoke with Nicole. With still no success, I called with a clear strategy to approach whoever answered the phone with kindness, sincerity, and professionalism. I too spoke with a woman identifying herself as Nicole. From the moment she answered the phone, she presented as impolite demonstrated by the aggressive tone of her voice and refusal to answer a direct question. Once she figured out that I was the 3rd person calling about the same car and questioning why we were being told that even though the tow lot was open, we could not come to get personal belongings (most importantly needed were prescribed medications) from the car, she stated to me "I am not dealing with you people today." I asked to speak with her manager. She said that she is the weekend manager. I then asked to speak with a Director or Owner. She said he was not available and given they are a private company, she can refuse to allow access to anyone. What is important to note here is not the exchange within itself, but the way this woman spoke to me as I was still processing the fact that my son was not dead. That no matter how polite I tried to speak with her, she seemingly wouldn't or couldn't do the same. Not only was the experience completely unprofessional, Nicole was rude, insensitive, and just nasty. She threatened to hang up on me as I insisted that the owner give me a call. She seemed to indicate taking my name and phone number down stating he would call me Monday. I never received a call back. As I have read the variety of reviews about this company, I am deeply saddened and disappointed to see the plethora of reviews reporting similar experiences yet not only does this woman still remain employed, this company remains in business. It will take every person collectively coming together to refuse services by this company and for the police and other emergency responders or landlords to start to use another company. It might be a stretch given how big this company is, but it is not impossible. I would give "0" ZERO stars, but 1 is required in order to post, so that is the reason for 1 star.

Car just got towed. New parking permits that are out of date can’t even be updated on the weekend because our apartments office is closed. And of course, this tow place is “open 24 hours” but conveintly, pickups only tell 1 so they get to charge you more money for another day! Scummy.

When I have called AAA it’s always late at night and two or three hours. Prairie Land was only half an hour. When your tiredness and anxiety are high beings fast is a big deal.

Saturday night, August 19, I was towing a trailer and once we got to the Dells, I noticed a horrible bang. I pulled off the interstate and on the off ramp of exit 92. At this time we noticed our hitch had lost 2 of the 4 bolts needed to keep it attached to my vehicle. Derek Wagner of Prairie Land Towing & Service Center was on his way home after his shift. He took time on his time off in a Saturday night to help us and make sure we got to a safe place until our other vehicle could arrive to finish towing our trailer. Derek was VERY helpful and made our anxiety less in a very stressful situation. I highly recommend this company if you ever need assistance! Thank you very much, Derek!!

The tow-drivers are awesome and I can only hope they are paid properly given how money-hungry and conniving this company tends to be. Service & towing are disconnected but will try to manipulate your bill/charges between the two. They seem to just add charges passively and then when you explain that you were told something else previously, the excuse is “you must have been talking to someone else”. Not to mention, they are all so rude on the phone, and obviously also frustrated by the company’s failed communication tactics. I would give 5 stars to Adam individually, the night worker that helped initially and is not actively trying to rob people like the rest of Prairie Land :-)

My Jeep sprung a radiator related leak and a gas leak on the side of highway 51. Adam is Wonderful he was very prompt he was experienced he' knew exactly what he was doing and the price was reasonable. I even learned how to get my car a neutral without the push button start. Adam was very helpful and funny I would recommend him and this business to anyone. I was left on the side of the road for over an hour waiting for roadside assistance through progressive insurance they never came ! I was scared with all the heavy traffic and the big Semi's going by shaking my truck but I was not about to leave Silver. She has been a phenomenal vehicle for me and I will be there for her. Adam was there within 10 minutes. Thank God for Prairieland towing service. I am very angry with progressive. Flo lied to me.

This place is money hungry. I can take responsibility that I parked in the wrong spot that is no problem but to charge $350 to get it out is not right. I got charged $145 because they had to use “special equipment “so I asked the apartment complex to let me see the video well they used standard towing chains. I think this place takes advantage of people thinking they don’t know their rights. I am definitely looking into this and will be filing a complaint.

My experience was great. They are very professional and not only towed my car but made the quick repair to get it running again. Would highly recommend these guys!

Super racist employee. Made multiple insults about my ethnicity (east Asian). Never go with these horrible people.