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On The Spot Auto

Auto body shop in Marshall, Wisconsin

5
StarStarStarStarStar
29 Reviews and Ratings
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adam meno

Oct 24, 2023

StarStarStarStarStar

This shop is great , they are not only honest and knowledgeable but offer good services for a fair price . They have also never charged me just to simply look at the car for a quick diagnosis 👍

Reply from the business:

Oct 24, 2023

Thank you for the review, Sir

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David Owen

Oct 24, 2023

StarStarStarStarStar

Reply from the business:

Oct 24, 2023

Thank you for the review, Sir

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Sarah Wheeler

Sep 24, 2023

StarStarStarStarStar

Alex and On The Spot have been absolutley amazing. This is the only place we take our vehicles for repair. Fair pricing and great service. Getting to see the dogs is an added bonus.

Reply from the business:

Sep 24, 2023

Thank you for the review and the compliment ^.^

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John Miller

Aug 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Took my vehicle in to have new rack and pinion, radiator, oil change, and whatever else fixed. Day i got the vehicle back i smelt something burning off. Looked under the vehicle and checked under the hood didnt see anything. Figured it was just the oil/greese what not burning off the engine. 5 months later still the same smell. Checked under the car again. This time i see the exhast had melted through the plastic undercarriage cover. Called the shop told them about it. When they looked at it they tried say it was not them. That i must have hit something, and it pulled in down. Well it was not ripped off. Matter fact it had not been bolted back on one side. The man said your complaining about a little plastic piece, which I replied its my plastic piece and you should put stuff back together right if your gonna do the work. All i wanted is it replaced and the man said no that they didnt do it and they didnt even take it off. Another mechanic came out rambling on about the same thing. Guy even said it must have been a coincidence that it started smelling that same day I got it back and drove it home. I know that i got my vehicle back from them and it was their mistake. Guess im gonna buy the $30 piece and put it on myself. You would think after paying $2500 they would take ownership and keep a customer. Anyway just wanted people to know. Honestly thought they gave me a good price and did decent work, but they let a little pride get in the way of doing the right thing. In response to your reply there is nothing I see that says I hit anything. Oh, here are the pictures. You took some too, remember? Post them up. Looks like it has never been ripped off. Only thing i see is where someone didnt put it back on right. Now i have popped my hood. Ive posted 2 more pictures with red and blue on them. What they show is where you had to reatatch the radiator hose to the bottom (red), and where the plastic skid plate (blue) is in retrospec to that hose. Now the easiest way to put that hose and clamp back on is to remove one bolt on the side of that plastic skid plate, so you can stick your arm in there and put it back on. Happens to be the one side that the skid plate was not resecured. You said it was ripped off, but the pictures tell the tale. Im not your ignorant customer, and not everyone is. I trusted your buisness to do the work. You messed up and instead of owning it you decided to blame me for your mistake.

Reply from the business:

Aug 24, 2023

Sorry that you think that we are responsible for you hitting something and damaging your car, the plastic skid plate that got melted was obviously ripped off by road debris. The bolts that were holding it in place were still in place and the mounting holes in the skid plate are stretched and out of round indicating that the skid plate was ripped away from the vehicle most likely while backing up which then caused the skid plate to flap around in the wind until it rested on your exhaust. Second thing is that we never had to remove the skid plate to do the radiator or rack and pinion on your 2000 Toyota Rav4. Finally, we did the work back in March and it is now August, why didn't you call as soon as you noticed something so that we could have done something before there was any damage?

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Shauna Valdez

Jul 24, 2023

StarStarStarStarStar

Did a quick fix for me for free on my underbody shield so I can hopefully make it back home to MN and then have the dealer look at it 🤞 Very friendly!

Reply from the business:

Jul 24, 2023

Happy to help, thanks for the review

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Adam Lewis

Jul 24, 2023

StarStarStarStarStar

Reply from the business:

Jul 24, 2023

Thank you for the review!

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Todd Reuter

May 24, 2023

StarStarStarStarStar

Great service!!

Reply from the business:

May 24, 2023

Thank you for the review, Sir, it means a lot to us

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Samantha Wheeler

May 24, 2023

StarStarStarStarStar

Reply from the business:

May 24, 2023

Thank you for the review, it means a lot to us.

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Nell Hart

May 24, 2023

StarStarStarStarStar

Great price, always honest about what is needed and what could wait till later. Quick turn around time.

Reply from the business:

May 24, 2023

Thank you very much for the review, always a pleasure to serve.

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Megan Flood

May 24, 2023

StarStarStarStarStar

Reply from the business:

May 24, 2023

Thank you for the review!

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