Lost a tire in the highway. Driver made sure I was safely in the warm truck before getting my car up. Double checked I had a ride since business was not open yet. He was also professional and pleasant in the truck for the drive.

My trailer was stolen in Madison while I was in town for business on a Saturday night. I reported the trailer missing on Sunday, and was told by police to call Schmidt’s. Schmidt’s claimed they didn’t have the trailer. I had to return home 3 hours away empty handed. After returning home the Madison PD called to tell me the Schmidt’s had the trailer and they had a suspect. The city paid for the tow and one day of storage at Schmidt’s. When took a day off of work to retrieve my trailer from Schmidt’s on Thursday they charged me for $230 of storage in order to get the trailer back. (All fees that would have been avoided if they had told me the truth about having the trailer on Sunday) But I own a small business and need the trailer, so I had no choice but to paid them to get my stolen property back. Edit in response to Schmidt's comment* The City could not offer a release on the trailer, that Schmidt's did not claim to have on Sunday night. I was in contact with the police department and filed a report. I was then transferred to Schmidt's who said they did not have the trailer. Schmidt's was reimbursed by the city for their cost. Schmidt's did not tell me with truth about having the trailer on Sunday night, so I could not retrieve the trailer. It may have been an honest mistake, but it was their mistake which they then proceeded to charge me $230 for. Customer service went on to tell me that this is a common practice where they charge people to get their stolen property back, even after being reimbursed by the city for the tow and storage. They also claimed that by leaving a review that I was hurting a family run business that their grandfather started 83 years ago. I am sure they are making Grandpa proud today.

No one wants to be here! It most likely means something bad happened to your vehicle….however, both Kristin and Eli were extremely helpful and kind as I asked questions about what to do with my totaled vehicle! I am grateful for their great customer service. If I needed towing services in the future, they would be my first call!

Very good job did well

Needed our vehicle and camper towed, and the driver (JJH) happily answered our many questions, made us feel less anxious, and went above and beyond to help us out. Highly recommend