Russ Darrow Kia of Madison Service

Auto body shop in Madison, Wisconsin

4.5
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45 Reviews and Ratings
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Elizabeth Ryan

May 2, 2024

StarStarStarStarStar

Reply from the business:

May 2, 2024

Thank you so much for the feedback ! We really appreciate it !

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denise hart

May 2, 2024

StarStarStarStarStar

Very pleased with the service at Russ Darrow Kia.

Reply from the business:

May 9, 2024

Thank you so much for the feedback ! We really appreciate it !

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Birch Rex

May 2, 2024

StarStarStarStarEmpty Star

Quick and appropriately priced

Reply from the business:

May 9, 2024

Thank you so much for the feedback ! We really appreciate it !

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Randy Grover

May 2, 2024

StarStarStarStarStar

Reply from the business:

May 2, 2024

Thank you so much for the feedback ! We really appreciate it !

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brinley schmidt

May 2, 2024

StarStarStarStarStar

Reply from the business:

May 9, 2024

Thank you so much for the feedback ! We really appreciate it !

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Bob Pankratz

May 2, 2024

StarStarStarStarStar

Reply from the business:

May 23, 2023

Thank you so much for the feedback ! We really appreciate it !

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Joshua Allen

May 2, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

I dropped my car off at 7 AM for what should have been a pretty quick service. I had an appointment for 7:30. I got a text at 7:30 saying they'll be texting me updates from this number. Fast forward to 3:30 PM and I haven't heard anything. I texted back the number an didn't hear back. I called the service department and received a snarky response from a woman that the team would call me back when they have an update. She was unwilling to check with the actual service department on the status. I have no idea what's going on with my car right now. This should have been done this morning. I consistently have a bad experience when I bring my car here but they are the only Kia dealer nearby so I have to keep coming back.

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Tyler Shipley

Apr 25, 2024

StarStarStarStarStar

Reply from the business:

May 9, 2024

Thank you so much for the feedback ! We really appreciate it !

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Jennifer Johnson

Apr 25, 2024

StarStarStarStarEmpty Star

Reply from the business:

May 2, 2024

Thank you so much for the feedback ! We really appreciate it !

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Laura Los

Apr 25, 2024

StarStarStarStarStar

Will was professional, friendly, and helpful assisting me. Minor work but given the same courtesy & attention as a large job. Work done promptly. End of the day but still included the car wash rather than rushing me out the door. First time here, will return again.

Reply from the business:

May 9, 2024

Thank you so much for the feedback ! We really appreciate it !