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Jon Zabel

May 23, 2023

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Noticed coolant on my garage floor so I brought my car in and was told I needed a new radiator. This seemed fishy to me as the drip on my floor was not even close to under my radiator so I brought it to a different shop for a second opinion and was told my intake manifold gasket was faulty. This should have been replaced by Percy's less than a year ago when he repaired my head gasket so I called 2 weeks ago to see if it was under warranty. Jerry said he'd check and call back the next day. Since that initial call, he hasn't called me once, he has ducked numerous phone calls, he's sworn it was still the radiator even though I have video evidence from the other shop of it being the gasket and that the radiator has no issues, and been completely unprofessional during the few calls I have gotten ahold of him. Today I had to hide my phone number in order to get him to answer. The lack of professionalism is unlike anything I've ever experienced before.

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