Charged me for parts and labor I didn’t need and didn’t fix the problem I came in for. I went to Dutch’s for clicking sound when turning in the front of my car when I first moved back to Madison. They replaced a wheel bearing, got the car back with the clicking sound still there and they told me that I needed the other wheel bearing replaced. However the reason for the clicking was actually my sway bar which had a very obvious large crack in it. I have no idea how they could’ve missed this as the crack was extremely easily visible when on a lift. I’m not sure if they didn’t listen to my concerns, had a very poor inspection or it was incompetence but my experience with Dutch’s was the only time I confidently felt I was getting ripped off from a mechanic.

Look no further for honest mechanics. For the first time I felt I was spoken to like a human and not being ripped off. They are so honest, no BS. They'll tell you how it is and make you feel respected as a customer. I'll never take my car elsewhere again after working with them twice within the last couple weeks. Thank you guys for being so amazing to work with!

I took my car in to Dutch's to fix a bearing on the wheels that was triggering a sensor in my car to go off, and I also asked for them to take a look at a clicking sound in the engine. Nan was incredible transparent throughout the whole process about not only the cost but also about why it was important to the car. She took a look at the engine and told me exactly what was wrong, explaining she didn't do the kind of work needed but was happy to refer me to people she trusted, as well as a estimate at the cost. Through the whole process I felt taken care of, and I feel empowered going forward seeking this engine repair. I cannot recommend Dutch's highly enough - Madison is lucky to have them!