Capitol Tire and Service
Auto body shop in Madison, Wisconsin
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Fair, honest and provided me with a loaner
Reply from the business:
May 16, 2024Thank you for your review! We're glad to hear that you found our service fair and honest. Providing a loaner car is part of our commitment to making your experience as convenient as possible. We appreciate your feedback and look forward to helping you again at Capitol Tire.
If you want to be extremely overcharged, then this is the place for you. I went in expecting an estimate of 300-500$, but walked out with one of over 3000$. They said multiple things needed to be fixed that did not need to be fixed. I replaced my timing belt around ~7000 miles ago, but they said it was bad and needed to be replaced. They said my air filter needed to be replaced, which it didn't as I had checked not too long ago. Finally, the actual part I knew needed to be replaced was quoted at 600$. I unfortunately had to pay the 60$ inspection fee and promptly left, found a non-predatory mechanic and had the part replaced for $400.
Reply from the business:
May 16, 2024Hi Travis, As part of our service on every vehicle, we provide a complete courtesy inspection. This would include some judgement of fluids and timing belt that cannot be seen. Depending on the age and condition of your vehicle, it is possible to perform a few thousand dollars' worth of service to ensure your vehicle goes the extra mile. That being said, if the goal was to fix a single item we clearly failed to listen to your goals and service history for the vehicle. We aim for 5-star service and feel better communication would have provided that for you. We are grateful to know your vehicle is repaired. Thank you for sharing your experience and feel we could serve you well in the future.
Hi this is Dave Knudtson yes I am very happy with the service I received. I have to bring it for the lower control arm and valve cover gasket.I called the insurance company and they told me that you have 2 call them. Thank you.
Reply from the business:
Apr 23, 2024Thank you for letting us know, Dave. We've passed along your message regarding the lower control arm and valve cover gasket to the appropriate team, who will reach out to the insurance company as required. We appreciate your patience and trust in us handling this matter.
We had two issues to address, along with scheduled maintenance. Capitol was great with communication, and finding the part that we needed.
Reply from the business:
Apr 23, 2024Ken, thank you so much for your positive review! We're thrilled to hear that your experience with Capitol Tire met your expectations, especially regarding communication and our ability to find the necessary part for your vehicle. Ensuring your car is well-maintained and addressing issues promptly is our top priority. Your feedback is invaluable to us as we continue to strive for excellence in service. We look forward to taking care of any future maintenance needs and issues you might have. Thank you for choosing Capitol Tire!
Friendly people who are also competent and honest.
Reply from the business:
Apr 23, 2024Thank you so much for your kind words, Bob! We pride ourselves on being not just skilled in what we do but also approachable and trustworthy. Hearing that you found our team both friendly and competent truly means a lot to us. Honesty is at the heart of everything we do, and it's wonderful to know that it shines through in our service. We look forward to assisting you with any future auto needs. Thanks again for choosing us and for taking the time to share your experience!
Love this place! Honest Mechanics are the best!
Reply from the business:
Apr 23, 2024Thank you for your kind words! We're glad you feel confident in our honesty and service. It's our priority to provide reliable and transparent care to all our customers. We appreciate your support and look forward to serving you again at Capitol Tire!
The care of my car and cars of my family members has always been of the highest quality. I appreciate the advice from employees and the honesty, fair prices and thorough checking of the whole vehicle that I can expect each and every time. I’ve been a customer for about 20 years now. My son and I recently had service for both of our vehicles and we were scheduled quickly. Thanks again!
Reply from the business:
Oct 23, 2023Thank you for the review! We work hard to give all our customers a great experience and quality service. We're happy to hear we have earned your trust and we look forward to seeing you next time!