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Lexus of Brookfield

Auto body shop in Lebanon, Wisconsin

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44 Reviews and Ratings
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Devin Arnold

May 17, 2024

StarStarStarStarStar

Just purchased a used 2012 rav 4 with Parker Voller. I’ve never viewed the car buying process to be a fun process, however Parker made it as enjoyable as it could be. I would recommend his service.

Reply from the business:

May 17, 2024

Hi Devin, thanks for your great review, and for giving our dealership such a high star rating! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

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Kendra Naspinski

May 17, 2024

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Josiah was a great help selling my car here. Very friendly as well as helpful and understanding.

Reply from the business:

May 17, 2024

Hi, thank you for your support! We're happy we could help. Safe travels!

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GreenVtecintegra

May 17, 2024

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Josiah was excellent helping us throughout the purchasing process. Vanessa was very informative throughout the whole finance process.Donavan and Jacob did an excellent job porting the car and helping prepare the car for delivery to us.

Reply from the business:

May 17, 2024

Hello, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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bill pipp

May 17, 2024

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I write to share the amazing experience I gained from staying loyal to the Lexus of Brookfield dealership. I recently purchased a pre-driven Toyota Highlander and had previously purchased the same type of vehicle several years ago. Upon arriving at the impressive show room, I was promptly introduced to Parker, a charming, friendly sales professional who immediately put me at ease. I am by no means an expert in purchasing cars and so I highly appreciated the assistance. Parker worked with his supervisor Alexy, another true gem of a person putting together the sale that I am 100% pleased with. Parker was consistently kind, respectful, helpful and at no time high pressure. He answered all of my questions and addressed all of my concerns in an intelligent, knowledgeable and easy to understand fashion. When I picked up my new to me Highlander, Parker gave me the most personable, reassuring feeling that I have ever experienced in a sales setting. I strongly recommend the Lexus of Brookfield auto dealership to everyone looking for a new set of wheels. It is certain that their professionalism and dedication to quality service all at outstanding prices will provide the amazingly positive experience I enjoyed for you as well!!! William

Reply from the business:

May 17, 2024

Hi Bill, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

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Arben Trstena

May 17, 2024

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Everyone from the hello to driving away in my new Lexus car was amazing. Everett Estrada was extremely patient and always on point accommodating to my schedule and working with me for few days to ensure I was comfortable with everything. I have bought and owned 2 BMW cars before, and Lexus staff at this dealer can literally school the BMW dealers on how to treat a customer. Will definitely recommend to anyone. Great and super helpful all the way.

Reply from the business:

May 17, 2024

Hi Arben, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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Mike Rupnow

May 10, 2024

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Dale, Chris and Josiah did a great job. Good listeners. Very helpful.

Reply from the business:

May 10, 2024

Hi Mike, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

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Julie Rupnow

May 10, 2024

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Dale, Chris, Josiah were AMAZING. Personality, knowledge and considerate!! Wonderful experience, even though spending $$$$

Reply from the business:

May 10, 2024

Hi Julie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

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Vin D

May 3, 2024

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The sales team at Brookfield made my purchase of Lexus RX 350h very smooth. They kept me apprised of the manufacturing date, delivery date, etc. since there was a wait for these SUVs. Even during the final handover of the keys, there was no pressure to buy additional insurance or financing like I see at other dealers. Appreciate the passion and commitment of the team! Thank you!

Reply from the business:

May 3, 2024

Hi, thank you so much for sharing your recent experience with us, Vin! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

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alan ma

May 3, 2024

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I came in looking to purchase a newer vehicle since my old one is breaking down. Mk was very knowledgeable on the 2024 RX350 luxury SUV, he gave me all the information I needed and I recommend people to come and talk to MK.The customer service was great.

Reply from the business:

May 3, 2024

Hi Alan, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.

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Rob Weiss

May 3, 2024

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I have to say my buying experience at Lexus of Brookfield was great. My sales person "MK" was very professional and informative. He answered all our questions and kept us updated thru the whole buying process. One thing that was a negative is how they show the price of the car and then add on additional costs when they write it up. I'm not talking things like fee's, they were additional items the dealer added to the car. This wasn't something in MK's control so it's not a reflection on him but more so on the dealership itself and how they choose show their pricing.

Reply from the business:

May 3, 2024

Hello Rob, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (262) 797-2000 so we can assist you further.

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