O'Reilly Auto Parts
Auto body shop in Lake Delton, Wisconsin
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Sooooo helpful Free bulb change Wow Thankyou
Great location, friendly and knowledgeable staff
Great place, great team, they have everything you need. Small woman that was hanging out in the back of the store told me I should throw the car I was driving in the garbage when I asked staff for help 😔 bummed me out but that's life. O'Reilly's team is great. I've been shopping their stores for 15 years always a great experience, except for the tiny angry female customer that hangs out there..
I am very disappointed with the man that waited on me this morningat 7 am..I'm a 67 yr old women that really don't know much about cars, I had a low beam bulb go out..I did not know there was 2 different spots to remove low beam or high beam..He had me go out and remove the bulb so I took wrong one out and he says that isn't burned out but being a parts guy you would think he knew i took wrong one out, I kept saying low beam but he didn't want to bother, sold me the high beam and away I went( I needed low beam) I went to car quest in Portagcame out and fixed it for me
Reply from the business:
Feb 24, 2024We’re sorry to hear that your experience at this location was poor. We thank you for your honest feedback and the training opportunity that you have provided. We hope to serve you better in the future, Deb. – O’Reilly Auto Parts
I had a vehicle break down on I-90/94, on Tuesday, February 13th, 2024. I was able to make it to O'Reilly, to have someone look at it. Jason and Bradley were on duty and took a look at it. It ended up being a spark plug that ejected through its coil. I purchased the parts and they tried to fix the problem for me. They stayed beyond closing time to offer me help. Unfortunately, they didn't have the resources to completely fix the problem. I want to commend both Jason and Bradley for all their efforts. They definitely went above and beyond and I really appreciate it.
In n out with everything I needed
Accidently bought a battery maintainer when I actually needed a battery pack. I went to exchange it for the right product and the middle aged guy made it seemed like it was the newest thing in the world for people to ask for exchanges. Literally told him there was nothing wrong with the original piece I bought, but just that I bought the wrong item. I asked for my receipt back since he was acting like a child and just exchanged it at the Reedsburg location that exchanged it without any of the sass that that grown man had. Properly train your employees to know how to operate all transactions.
Reply from the business:
Jan 24, 2024Melissa, we are very sorry to hear about your experience at this location. Thank you for bringing this training opportunity to our attention. If there is anything else we can do to ease the situation and keep you coming back, please reach out to us via phone, email or chat at https://www.oreillyauto.com/contact-us - O'Reilly Auto Parts
Nice auto parts ..It is a store where you can get everything and at good prices