O'Reilly Auto Parts
Auto body shop in Lake Delton, Wisconsin
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I came to this O’Reilly with a flat tire and a three hour drive ahead of me. Dylan walked us through what tools and supplies we would need to fix it, and then spent 45 minutes helping us use them and get back on the road. He had a ton of useful informations and knew exactly which products would be the best fit for the problem, and everything was very reasonably priced. Give him a raise! Thanks so much
Very good
On 9/3 I purchased a used code reader to see how we would like it and was told if it didn’t work out we could return it. We decided that we preferred the Bosch code reader so I brought it back in original packaging, with a receipt today. I really wish I had gone into any other O’Reilly’s to make the return. Theresa yelled at me when I said I was there to make a return and told me there were no returns accepted for that item. I tried to explain they told us it wouldn’t be a problem when we purchased it, and she was slamming the keys on her keyboard and yelling at me, saying that I couldn’t go by clothing, take it home, decide I didn’t like it and then expect the store to return it. I said, “I’m pretty sure that happens all of the time.” She kept slamming the keys on her keyboard and yelling at me in front of another employee and other customers. I asked if there was a manager I could talk to because she was being very rude and she told me, “Not today, I’m dealing with her.” She literally was so mad she was shaking. I’ve been in this store many other times, and I’ve always been met with helpful, friendly people. I have never experienced such bad, rude customer service in my life. I’ll stick to using our Napa and Auto Value accounts from now on.
Great service friendly staff
Very helpful
Stevo and everyone at O'Reilley have been exceptionally helpful. Been working with them for a while on both my vehicles. These guys are great!!!
