Blain's Farm & Fleet Tires and Auto Service Center - Janesville, WI

Auto body shop in Janesville, Wisconsin

4.5
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48 Reviews and Ratings
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Chad Davis

Apr 23, 2024

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Adam Garetson

Apr 23, 2024

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Alexa Alvizar

Apr 23, 2024

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I went in for a basic car alignment only to get a call that the technician had broken the break line, parts of the hub cap, and the speed sensor. Not only that, due to the repairs needed now, it added an additional $160 to my total?? How does your mistakes add a charge to my signed agreement price? With them having to order the needed part as well I then had to keep my car in the shop an additional day which was not planned either, again this was only supposed to be a basic alignment! Communication on the second day was crappy as well. Not happy with this exchange at all!

Reply from the business:

Apr 23, 2024

Thank you for shopping at Blain's Farm & Fleet and for your feedback! We are sorry to hear of your experience at one of our store locations. Our goal is to create the best customer experience possible, and your thoughts, ideas, and suggestions play a major role in helping identify opportunities to improve on. Your feedback is important to us and will be passed onto the appropriate personnel to look further into.

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Rich Kelly

Mar 23, 2024

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Scott Schable

Mar 23, 2024

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I had to order two tires for my car and Kyle was very helpful and polite. He was very understanding when I had to go out and write down my tire size, since the computer can be incorrect with the tire size.

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Jason Jensen

Feb 23, 2024

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jasmine weiss

Feb 23, 2024

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Phillip Fry

Feb 23, 2024

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Always my favorite! Love it, breathe it, live it!

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Peter Petroski

Feb 23, 2024

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Very polite and helpful especially the salesperson Jordan

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Kira Meehan

Feb 23, 2024

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The people I spoke with seemed nice and it was busy, but they were running significantly behind and didn't communicate that. They didn't realize that the wrong tires had been ordered until the end of my original appointment time which would have been less frustrating if they'd looked at my car on time or explained at drop off that they were running behind. Ultimately I ended up staying for 2.5 hours for an hour long tire installation with limited communication despite me being physically present. I wouldn't recommend this service if you have plans for the day, but they are capable of doing the job if you're willing to wait.

Reply from the business:

Feb 23, 2024

Thank you for shopping at Blain's Farm & Fleet and for your feedback! We are sorry to hear of your experience at one of our store locations. Our goal is to create the best customer experience possible, and your thoughts, ideas, and suggestions play a major role in helping identify opportunities to improve on. Your feedback is important to us and will be passed onto the appropriate personnel to look further into.