Fantastic experience. Great work, communication and pricing excellent all around.

Outstanding level of customer service my vehicle was completed before the promised date. Very friendly staff

After taking 2 & 1/2 months to repair collision damage on my vehicle, upon getting van back, I noticed my side mirror wasn’t connected and was also a completely different mirror than the mirror that was on when it arrived at the shop and completely different than the driver’s side. I addition, the TPMS light was on now, which it was not on when it arrived. I called and spoke with Donovan. He completely lied to me, telling me that was the mirror that was on my van when it arrived at the shop. I have pictures proving otherwise. He told me he probably couldn’t do anything about the mirror. I was also charged almost $300 for a rental car that was supposed to be covered by the auto shop. I didn’t return the rental car right away because I wasn’t sure if my van was drivable with the mirror not attached and the tpms light on. Donovan also said that was my problem. Absolutely horrible customer service for this single mama of 3 little kids. Just need a vehicle that is safe to drive my babies around in. My vehicle should be returned to me with the same value as it came in, not less!

Great service front to end! Appointments were hard to come by (presumably due to the all the hail damage others experienced this year) everything was great, they even did some long overdue interior detailing!

Friendly, professional, gave me an honest quote. My window stopped working & was stuck in the down position. They fixed it for raised it up at no cost. The day before it was supposed to rain all day. I was so grateful. The was honest & comparable with others I'd gotten. Noble glass said, " only the dealer could fix it"!

PLEASE READ! I was just berated by the manager Melissa at this location. Details below. This is the worst experience of customer service I have ever had. It took Heppner's 6 weeks to fix my tailgate and they kept promising it would be done but it was delayed for weeks. I spoke with a rep after a few weeks time and asked if they would pay for a rental vehicle as my family and I had one vehicle to juggle. They said yes they would and agreed to pay for it while I had the vehicle until my vehicle was finished. This was very clearly discussed between myself and a office representative named Joe. I discussed this with him prior to touching base with Enterprise. Heppner's just finished my vehicle today after 6 weeks (for a tailgate) and my insurance company called me today and said that Heppner's tried to bill the rental vehicle through my insurance company. I was floored and had the manager call me. The manager proceeded to say that they would only cover the two "delays" they had for a total of 12 days and not the 35 days I needed the vehicle to get around. I informed her that her worker Joe, got approval from the manager (who was her) and he said that I wouldn't be charged. She said no, that isn't the case and that she was doing me a favor by getting me 12 days rental coverage. She kept interrupting me and said "Joe, I'm doing you a favor, remember you were the one that crashed the vehicle not me". I am not making this up, that this was said to me verbatim! She made it a deliberate point to berate me reminding me that the reason the vehicle was there to begin with was because I got into a car wreck. I got rear ended, thanks Melissa. Unbelievable. They don't stand by their word. It took forever to get it fixed 6 weeks. And it was by far the worst treatments by management I've ever had.

Poor communication, poor customer service, poor quality of workmanship. Decal falling off of car less than 30 days. Customer service rep more worried about stinky pug dog than customer. Rude, nasty, lack of knowledge.

They were able to quickly and professionally help out with fixing the car and did not go over the budget that we had, no complaints, Good customer service!