Took my car in for an estimate. Ended up starting repairs without even calling me. Never had a shop not call me after estimate complete. Ended up breaking something during disassembly, charged me to repair it. Took 2-3 weeks to get car back. Messed up mounting door and had to bring back. Ended up messing up trim on rear door but claimed it was prior damage. No previous damage, but not worth dealing with not having primary car and dropping off/picking up. If you just want an estimate make sure and let them know immediately, they won't call you first. Response: If it was a total loss repairs would not have been approved at all. It was halted when I found out you were completing repairs when all I wanted was an estimate and my insurance company had to halt repairs. I'm just frustrated I did an after hours drop off assuming an estimate and not knowing it also would allow you to complete repairs. In future with any shop I will call to confirm my wishes so admittedly that was my mistake. However, you then broke a wiring harness, ordered the wrong part, then charged me 2 hours labor to fix it, with the process taking 3 weeks. Duct Tape makings where you tried to fix trim not cleaned etc. No quality control on remounting door leading me to have to work early to drop off to show a rep. I've had 3 times I've needed to use insurance for repairs over my lifetime, and the norm is a shop to complete an estimate, and confirm completing work or not.

I had a scheduled appointment over 1 month in advance. I also had vehicle at there store 1 day in advance. They never worked on my vehicle on scheduled day. This was a vehicle used for my business.

Should be an option for zero stars. Promised a rental to be paid for- SUV equivalent- did not. job was way delayed due to their staffing problems so the car rental cost > 1,000$. for a compact car The extra rental costs were because of their short staff. Yes I should have had my insurance to include car rental, BUT the extreme cost was about their delays NEVER using Heppner's again

Not impressed with the tech who was working on our vehicle broke parts and proceeded to bill our insurance for their mistake.

Great, friendly service.

If you are handicapped don't bother going to this location. According to their staff "parking is hard to come by" .. they use the handicap spots as well as the lane used for van ramps, for parking customer cars that they are currently working on. When I reached out to the company I just felt like I was getting lip service. I have canceled my appointment to have my hail damage repaired with their company and I'm choosing a different company. When I called their company to inform them that it was against the law to park in handicap spots without a tag or a plate. I waited two days and when nobody got back to me I called again. This is when I feel they just told me what they thought I wanted to hear. Joke's on them, I have a big mouth and a long memory. **To the owner of the Woodlane location, your general manager DID NOT reach out to me, I had to track him down. I called to speak to somebody on a Monday and by Wednesday of that same week I got no response so called again. So to me this speaks volumes that nobody seemed to care enough and that it was not a big enough issue to respond ASAP, so I had to call again to talk to somebody. I would have reacted differently if somebody had called the same day I had called. After talking to your GM I just felt like it was lip service so then I decided to leave the review.**

They kept me informed and did a great job.