Gerber Collision & Glass

Auto body shop in Helenville, Wisconsin

4
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10 Reviews and Ratings
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Christopher Wesela

May 3, 2024

StarStarStarStarEmpty Star

Reply from the business:

May 3, 2024

Christopher, Thank you for your feedback, we appreciate your business! We hope you have a wonderful week.

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Steve Nicol

Feb 24, 2024

StarStarStarStarStar

Great communication and timely repair.

Reply from the business:

Feb 24, 2024

Steve, We are delighted to hear that our team provided great communication and completed the work in a timely manner! We thank you for the fantastic five star review and we hope you have a phenomenal day!!!

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Dustin Bernau dbernau123

Feb 24, 2024

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Zack and his team acted quickly to get my truck done on time and it was a surprise to not only get it done earlier than expected but also to get it back detailed and shined up. Also, there were a few extra special touch ups and I couldn’t be happier!

Reply from the business:

Feb 24, 2024

Dustin, Thank you for this review. We are happy to hear Zach and his team did such a great job on your truck and you are satisfied! Thank you

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Star Brazil

Nov 24, 2023

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I recently chose Gerber for work on my Jeep Grand Cherokee after an accident, and I must say, their service was remarkable. From the beginning till the end of the repair process, they kept me thoroughly updated so much so that I was left with no questions. This exemplary level of communication put me at ease and made the entire experience seamless and stress-free. The quality of their work was astounding. My Grand Cherokee now looks as pristine as it did the day I bought it. The craftsmanship of their repairs and attention to detail were absolutely top-notch. It's clear that they take immense pride in their work. Their team went above and beyond to ensure my satisfaction - a testament to their commitment to outstanding customer service. I wholeheartedly recommend this shop to anyone in need of collision repair. Their professionalism, transparency, and superior workmanship are truly second to none.

Reply from the business:

Dec 24, 2023

Star Brazil, We are happy to know that our team your Jeep Grand Cherokee, kept you updated throughout the process, made it look pristine and brand new, and went above and beyond to make sure you were satisfied with the repairs! We thank you for the awesome five star review and we hope you have a fantastic day!!!

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james aldi

Sep 24, 2023

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Customers use them.for body damage.we pick rental

Reply from the business:

Sep 24, 2023

James, We are delighted to hear that our team repaired your vehicle and provided you a rental as well! We thank you for the awesome four star review and we hope you have a fantastic day!!!

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Jon Bruning

Aug 24, 2023

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Great experience after an unfortunate accident. They got us in quickly, their customer service was excellent - every single person we encountered was really kind and helpful. The work was fine well and they stand behind it. Would use again.

Reply from the business:

Aug 24, 2023

Jon, we are happy to hear about the amazing customer service and that everyone was so helpful! Thank you for this great review!

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Naseer Jan

May 24, 2023

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Asked them to solder tab on my rear screen defogger. They declined. Someone else did it for free. Sometimes empathy can also lure customers.

Reply from the business:

May 24, 2023

Naseer, Thank you for your feedback. We have been attempting to gather more information about your concerns to reach out and address them. Is there contact information you can provide us with? If you would like to reach out, please don't hesitate to call the location Manager.

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Sydney Pollack

May 24, 2023

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The auto body industry has been hit so hard by COVID regarding parts shortages and labor shortages. My parts took about 9 months to come in - not to Gerber's fault but due to the supply chain - and Gerber was amazing throughout the process and always kept me updated. The wait was well worth it and the work they did on my car is flawless. Kathy who works as a receptionist there is very transparent and honest and kept me updated throughout the whole process. I will never go anywhere else to have auto body work done.

Reply from the business:

May 24, 2023

Sydney, We are delighted to hear that Kathy and our team were able to assist with the vehicle repairs, always kept you updated throughout the process, and made your car look flawless! We thank you for taking the time to write this awesome five star review and we hope you have a magnificent week!!!

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Carolyn Paul

May 24, 2023

StarStarStarStarStar

Thank you for the amazing service he is very happy

Reply from the business:

May 24, 2023

Carolyn, We are thrilled to know that our team provided such amazing customer care! Thank you for your feedback, we hope you have a lovely rest of your day!

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Brianna Frank

May 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

I have no idea how this place has such great reviews. The only good thing about them is that they have a friendly staff. The quality of work is sub par. I picked up my car yesterday. They have had it since early December of 2022. I am very unhappy. My hood still has scratches, doesn’t even line up and is very difficult to open. My car smells like burning rubber. My tires were all very low. That was really disappointing considering how cold it is outside. During the time they had my car we had to call for updates most of the time. Their communication and text update system is an absolute joke. They would say it will be done in a few days, that turned into 7 weeks. After waiting several months for the parts, they discovered more damage and we had to keep waiting and waiting. The funniest part? I got a text telling me to pick up my car AFTER I already picked it up. I do not recommend this place and I’ll be telling my insurance company that as well.

Reply from the business:

May 24, 2023

Brianna, Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations. Customer satisfaction is very important to us. I understand General Manager Vince has been trying to get in contact to have your concerns addressed. Please feel free to contact us any time should any other issues arise.