The staff is friendly, transparent, and informative. Before doing any work on my car, the auto tech always goes through each issue, how it works, why it's broken, and confirms I want to go through with repairs. I will not be going anywhere else. Highly recommend!

Best service ever! I highly recommend downtown auto for any service needs. Honest, helpful, transparent, and extremely easy and pleasent to work with. I had the pleasure of working with Tyler, he is absolutely amazing to work with, he went above and beyond, answered all of my questions. Thank you downtown auto team you guys are great, the best service center in our area hands down!

Words alone cannot express how grateful we are to have found downtown auto service. Our story is quite lengthy, I won’t bore you with all the details. However, it’s important to provide a brief background to fully understand why we will NEVER use any other shop than downtown automotive shop!! My daughter found her ‘perfect vehicle’ - a classic Ram Charger Power Wagon. Well, when she purchased the truck she was taken for a ride. She was over charged for the truck, purchased it since the owner said no major repairs needed! Well, after spending $900.00 here, $700.00 there, the truck needed to go back in for repairs. After a few months, she finally received the call stating her truck was ready for pickup. We went to ‘the auto shop’ in Pound, WI (approximately an hour drive away) to be slammed with a bill for approx $2,000.00. Things were looking up for her. Put gas in the truck and started our return to Green Bay. She made it no more than 2 miles before the truck was inoperable - forcing us to have it towed resulting in additional out-of-pocket expenses. I suggested she contact downtown auto service to ask them if they are willing to take a look at her truck. She spoke to Tyler who said, “sure, we will take a look at it and feel free to have the truck towed directly to our shop”. We could not have made a better choice! Tyler is extremely professional! He walked us through the entire process - from initial assessment/diagnosing and through the repairs. Tyler kept us fully informed regarding what the team was doing to get her truck up and running. I want to personally thank the entire team at downtown auto for going above and beyond to get my daughter’s truck running while keeping costs down. There is no other shop in town that I have worked with who cared so much about customer satisfaction that I will forever be loyal to downtown auto service in Green Bay, WI. Thanks again for all that you have done!

Great people!

Trustworthy business and reasonableprices! They don't talk down to you when explaining what's wrong with your car. Very nice guys!

I’ve been taking my vehicles to Downtown Auto for about 5 years. Their customer service is THE BEST. Each employee greets you with a smile and kind words. They take the time to listen and explain, and the cost is always reasonable. Love it!

I was super impressed with the way I was treated at this business. I brought my car in for an oil change and a radio issue and they were so attentive and explained everything to me along with pictures. I also had a handwritten thank you note in my car when I picked it up. Because nobody takes the time to do those little things anymore, it put them at the top of my list for future appointments for my car. And everyone was super nice. Definitely my new go to for anything involving my vehicle.