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Auto Aces of Green Bay

Auto body shop in Green Bay, Wisconsin

4.5
StarStarStarStarHalf Star
40 Reviews and Ratings
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Tammy Metoxen

May 23, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

Brought my car to them to have a front end knocking noise diagnosed. After keeping my car for almost 3 hours, even woth an appointment. They called me with their diagnosis. So I ordered the parts which was lower control arm bushings and swaybar links and was told to get an alignment after switching them out. Well when I went to go change them out on the driver's side we noticed the ball joint boot was ripped so now I needed to get the whole lower control arm and they never even mentioned that to me. After spending close to 700 on parts, the inspection, and an alignment it didn't even take care of the issues. I ended up taking my car to Auto Select and had them look it. Auto Aces misdiagnosed my car issues and missed stuff. I literally spent more money then I needed, because should I had known about the ball joint in the first place I would have just order the control arms that came with the bushings, but since my tires were already off and things were already being taken apart. I just went to O'Reilly to the control arms. I do not recommend Auto Aces!

Reply from the business:

May 23, 2024

Ultimately, if we missed something on our inspection and would have repaired the vehicle in our shop, the missed component would have been replaced at no additional cost. The noise problem would have been resolved. Auto Aces stands by their estimates and inspections.

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Margaret Lee

May 9, 2024

StarStarStarStarStar

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Briana Kelly

May 9, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

You bring your vehicle here with a problem and they fix everything but the problem!!! Then when you bring it back they want to charge you “MORE” for their mistake. Very unprofessional!!! We’ll never be back!!! Now I’m back at square one! I’m a single mom, struggling day to day and they screwed

Reply from the business:

May 9, 2024

The purpose of a online review is to give a fair and accurate description of service provided. Your review does not meet this criteria in anyway. Wish you the best as always

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Michael Lor

Apr 23, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

Took my truck in for an exhaust repair and i did not get repaired done. They were looking to charge over 500 bucks so i decided not to repair it. As i picked up my truck and started drivinf i noticed they never closed my hood!! Lucky i noticed it and shut it. This could of been bad due to it was windy and i was on my way to get onto the highway!! Never going here again!!

Reply from the business:

May 9, 2024

Sorry for your inconvenience in the exhaust repair.

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Anthony

Mar 23, 2024

StarStarStarStarStar

Reply from the business:

Apr 23, 2024

Thank you for your 5-star rating Anthony!

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Paula Gutierrez

Mar 23, 2024

StarStarStarStarStar

They got my truck in the next day

Reply from the business:

Apr 23, 2024

Thank you for your 5-star review Paula! We appreciate the opportunity to help you.

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Mary Rourke

Mar 23, 2024

StarStarStarStarStar

Fantastic place Always super fast very honest friendly and reliable Jeremy is always please t and helpful never ever any issues here!!!

Reply from the business:

Apr 23, 2024

Thank you for your 5-star review Mary. We appreciate the opportunity to help you.

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Eloquent Banana

Mar 23, 2024

StarStarStarStarStar

Very good experience here, they work fast(i had both of my appointments completed within the day) and do quality work. The people have also been very pleasent. The last shop I went to was very expensive for what little they did, which had to be corrected, but I can say that here it is very worthwhile! Will be going here for any future work 👍👍👍

Reply from the business:

Apr 23, 2024

Thank you for your 5-star review. We appreciate the opportunity to help you.

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Jeanne Geigel

Feb 23, 2024

StarStarStarStarStar

Good people performing good quality honest work at a fair price! I’m grateful for their quality service!😊

Reply from the business:

Feb 23, 2024

Thank you for your 5-star review Jeanne. We appreciate the opportunity to help you.

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dmdreynolds

Feb 23, 2024

StarStarStarStarStar

These guys are the absolute best. They go way above and beyond the call of duty! Brian, thanks so much for the amazing things you did for me and my beloved ‘02 Grand Am today!

Reply from the business:

Feb 23, 2024

Thank you for your 5-star review! We appreciate the opportunity to help you.

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