Crash Champions Collision Repair Waukesha

Auto body shop in Genesee Depot, Wisconsin

4.5
StarStarStarStarHalf Star
40 Reviews and Ratings
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Reji Kothari

Jun 24, 2023

StarStarStarStarStar

Crash Champions in Waukesha consistently went above and beyond to get our vehicle repaired. Our daughter's vehicle was significantly damaged by another driver plowing into her car while not paying attention to the road. The customer service at Crash Champions Waukesha is one of the best we have experienced, and they accommodated us quickly where other shops around town could not, made our estimation process seamless with the insurance company, and kept us informed of our repair status every step of the way. When we received our car back on time as promised, we would not have asked for better results. The car look brand new, and drove even better! Thank you Team Crash Champions Waukesha!

Reply from the business:

Jun 24, 2023

Thanks for your review, Reji. We’re glad you were as happy with our service as we were with getting you back out on the road!

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Julie Brown

Jun 24, 2023

StarStarStarStarStar

Wonderful experience! Very communicative and helpful! Highly recommend Crash Champions!

Reply from the business:

May 24, 2023

Hi, Julie. We're happy to hear you had a great experience and appreciate your feedback!

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Rebecca Grimm

Jun 24, 2023

StarStarStarStarStar

Friendly,professional,willing to listen while you explain what happened. Did not have to wait .Another staff member would take pictures of the damage to your vehicle and talk with another member and immediately give me an estimate. Took less than 20 min. I also mentioned I needed my back brakes fixed soon and the nice person I was talking to wrote down a place auto repair shop with reasonable prices. That made my day trusted that staff suggestion.

Reply from the business:

Jun 24, 2023

Thanks for your review, Rebecca. We’re glad you were as happy with our service as we were with getting you back out on the road!

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Larry Schoenick

May 24, 2023

StarStarStarStarStar

We had both of our cars serviced for body work. Crash Champions handled each with a professionalism that met our high expectations and then some. Great value for our investment.

Reply from the business:

May 24, 2023

Thanks for your review, Larry. We’re glad you were as happy with our service as we were with getting you back out on the road!

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Patrick Branum

May 24, 2023

StarStarStarStarStar

The crew at Crash Champions went above and beyond on the quality of repairs and the timely manner to which they were completed.

Reply from the business:

May 24, 2023

Hi, Patrick. We appreciate your kind feedback and are so glad you had a great experience during your repair process. Thank you for choosing our team!

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Diana Rick

May 24, 2023

StarStarStarStarStar

This place is amazing! I worked with Brian Sullivan to get my car diagnosed and fixed and he was the most helpful person I’ve encountered in the car business in quite a while. He worked to pick up my car, diagnose it, fix it and dropped it back off all within a single day. Customer service was amazing, and I would recommend this place time and time again!

Reply from the business:

May 24, 2023

Hi, Diana. We're happy to hear you had a great experience and appreciate your feedback!

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Josh Beck

May 24, 2023

StarStarStarStarStar

They returned my vehicle to me 1.5 weeks in advance of the promised date, coordinated with my insurance company and Enterprise, and were friendly and patient helping me brought the process. Thanks!

Reply from the business:

May 24, 2023

Hi, Josh. We appreciate your kind feedback and are so glad you had a great experience during your repair process. Thank you for choosing our team!

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Kenneth Kosek

May 24, 2023

StarStarStarStarStar

Nice job. Good service.

Reply from the business:

May 24, 2023

Hi, Kenneth. We appreciate your kind feedback and are so glad you had a great experience during your repair process. Thank you for choosing our team!

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Eans Prado

May 24, 2023

StarStarStarStarStar

They do an amazing job

Reply from the business:

May 24, 2023

Hi, Eans. We're happy to hear you had a great experience and appreciate your feedback!

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Malorie Kappler

May 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

I was surprised to receive my vehicle back after repairs from a break in with blood and broken glass still in my vehicle. I have light leather interior and you could see the mud from the person who broke in and climbed all over my seats both front and back. No real effort was made to clean my vehicle in the month it was here other than a quick vacuum. I was then told I could come back to have it detailed so I arrived at the time discussed and was then told there was nobody there to detail my vehicle. I felt like i was a big inconvenience and was told multiple times they dont do details. One of the employees said he would do the best he could but my car was still not clean and definitely not considered detailed. This was upsetting because I was excited to get my vehicle back and try to forget about what happened but that was not the case at all as there is still evidence all over my vehicle. The window that was replaced was originally tinted and nobody thought to have it tinted to match until I brought it up and then had to make yet another trip back. Very upset and saddened by my experience as I chose this place because it had good reviews. I usually do not leave bad reviews but I am still very upset by my entire experience with this shop and would never trust taking my vehicle here again. Still dealing with issues to try to get my vehicle back to its original state.

Reply from the business:

May 24, 2023

Hi Malorie, we’re very sorry that that was your experience with us. We will pass along your feedback to management.