Girard's Service Center
Auto body shop in Franklin, Wisconsin
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Always take my car there
Reply from the business:
May 10, 2024We're happy to know that you consistently choose us for your car service needs, Jim! We aim to deliver skilled and transparent service at all times. Feel free to contact us whenever you are in need. We're always here to assist you. Girard's Service of Franklin Inc.
Needed a new service spot since we moved. Went in for oil change, the whole process was very easy and fast. James was very helpful, price reasonable. The waiting area also has a dedciated children play area fully stuff with toys, my boy had a good time there while we waited. Definitely coming back for future services.
Reply from the business:
May 3, 2024We're delighted to learn that your visit to our service center was a pleasant experience, Hank! It's wonderful that James was of great help and our pricing met your expectations. We're also pleased that your child loved the play area. We look forward to serving you again in the future! Girard's Service of Franklin Inc.
Thought I needed my back brakes done,but got a call that it was just dirt,no charge and they are honest, great job done on the front breaks,professional all the way
Reply from the business:
Apr 24, 2024We're delighted to know you appreciated our honesty and professionalism, Kathleen. We aim to maintain your vehicle's optimum condition without needless repairs. We're here for you anytime you need us. Girard's Service of Franklin Inc.
I’ll use someone else next time
Reply from the business:
Mar 24, 2024We sincerely apologize for your experience, Max. We value the opportunity to correct this. Do not hesitate to reach out to us directly. Girard's Service of Franklin Inc.
Terrible customer service. Wouldn’t recommend wasting your time coming here.
Reply from the business:
Mar 24, 2024Zach, we pride ourselves on excellent customer service and regret falling short this time. Your feedback is important in helping us improve. We hope you'll give us another opportunity to provide the high-quality service we aim for. Girard's Service of Franklin Inc.
Reply from the business:
Feb 24, 2024Doug, we appreciate your 5-star rating. Should you require our services in the future, don't hesitate to contact us. We're always ready to assist. Girard's Service of Franklin Inc.
Reply from the business:
Feb 24, 2024Thank you for the stars, Soph. We look forward to serving you again in the future. Girard's Service of Franklin Inc.
I had an estimate done for replacing a water pump and he said he was at $5,000 and still not done with the estimate, I called around and had it done for $2,700 at another garage. Shop around buyer beware!
Reply from the business:
Dec 24, 2023We deeply regret your recent experience with our pricing, Jay. We aim to provide fair and accurate estimates for all our services. I have personally reviewed your estimate and I can attribute this misunderstanding to very poor communication by my Service Writer to you. Replacing a water pump on your vehicle is a very intensive job with a lot of possible variables and that should have been communicated. Normally in that instance we give a range of pricing from just replacing the water pump at $2100 to water pump and all engine timing components around $5,000. The service writer you dealt with is fairly new at his job, but that is no excuse and I apologize. I thank you for your feedback, this has given us a valuable teaching moment. I understand your disappointment and hope to make it up to you in the future. Dennis Girard Owner Girard's Service of Franklin Inc.
Great service, repair time exceeded expectations. Dennis effectively committed with me over the telephone, answering all questions, issues and concerns. Provided repair options. I’ll be back for scheduled maintenance and any other issues. Highly recommend.
Reply from the business:
Dec 24, 2023It's great to learn that we provided exceptional service, Mr. Jim. We're always ready to answer queries and offer effective solutions. We look forward to assisting with your scheduled maintenance and any additional needs. Your endorsement is highly appreciated. Girard's Service of Franklin Inc.
SUPER quick repair. Had a number of things to get up to date and they did it in less than 24 hours. Efficient, up front and quick response. I would recommend them in the future if you have something you need done asap
Reply from the business:
Dec 24, 2023We're pleased to know you found our repair services efficient and prompt. Our priority is to swiftly restore our customers' operations. Thanks for your recommendation. We look forward to supporting your future needs. Girard's Service of Franklin Inc.