Marshall Auto Body
Auto body shop in Fence, Wisconsin
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Somebody hit my car in a parking lot and, of course, didn't leave a note. AAA recommended Marshall Auto Body, and their work was comprehensive and excellent quality. The paint exactly matches the rest of the car, and they were very easy to work with. Thanks, Marshall Auto Body!
Tesla body repaired. Excellent service! Looks like new.
Amazing service! went in there to get glue resin off my BMW, took no more then 5 minutes with incredible customer service. Highly recommend!
Thank you so much for the fantastic body work done on my 2018 Tesla X. It looks better than new. Your constant communication took all the stress out of the repair process for me. AND thank you for the cookies!
This is my go to body shop. Been working with them off and on for fifteen years or so. The quality of the work has been excellent every time. Their work is warranted, I believe, for the life of the car and I have personal experience with this. During my ownership of my previous car, the hood was in need of repair and repainting, which I had them do. Flash forward several years and the paint was starting to alligator somewhat. I took the car in for some other minor repairs and asked them to look at the paint. In short, it was repainted at no charge and the work was flawless. You can't get better service than that!
**MUST READ ALL 1 STAR REVIEWS BEFORE USING THEM** Also read the retaliatory responses from the business owner and make your own judgement if you want to deal with such a business owner! How are they still in business!!! Don't use them ever. Their quality of work is always subpar. They will give your car back in worse condition than what you gave them to repair. One of the individuals, I think his name was Ryan, threatened us to not post on Google saying it will "no be very good for you". He said we are the only ones in the Milwaukee area who can service your Tesla and if you say bad about us online, it will not be very good for us. Read other reviews too before going to them. There is a strong trend in the reviews that indicates they are not worth giving your business to. Use Tesla's own service center in Menomonee Falls instead. They are professional and courteous.
Reply from the business:
Jan 24, 2024Dec2023: So . . . . . The interface referenced here with this customer where we are being awarded with this 1-Star, was a year and half ago (Sept 22, 2022). We recalled the file notes (transcribed below). Gaurav's problem for which he evidently became agitated with us, was in fact due to his own failure to bring a key for his car, not our timing for repair. We do not recommend working with Gaurav File note from General Manager Sept 22, 2022: "Customer came to pick up at 5:29 stating that someone here told him that the car would be done today (we close at 5:30) . I reminded him that he was told the windshield replacement could be done same day if we get the car early enough in the day, otherwise to plan for 2 days (same thing we tell everyone getting a windshield replaced). He dropped off at around 11am because he forgot his key card at home in Milwaukee. No one in fact had called him (as he alleged) because his car was not complete since we only had it for half the day. I let him know that all we had left to do was the road test for the final camera calibration and it would be done in the morning. I was trying to come up with solutions such as... delivering the car in the morning (picking up our free loaner - YES WE HAD ALSO GRACIOUSLY GIVEN HIM A FREE LOANER when he discovered he had failed to purchase rental coverage on his insurance policy). I offered giving him the final ADAS calibration for free, and even staying later and showing him how to finish the drive test so he can just take the car. Everything I said/offered was turned around to be non-helpful and negative. He had a tantrum and proceeded to reprimand everyone in the office for bad communication and threatened to leave bad internet feedback. Delivering the car in the morning, retrieving our loaner AND giving him a discount seemed to solve the issue for now. I still think this customer will leave a bad review." And he did!! We do not recommend working with Gaurav
Excellent work on my vehicle!!! Customer service so informative and friendly!! And the cookies in the car when I picked it up a nice touch. Thank you!!!
Reply from the business:
Jan 24, 2024*Google Alert*-- Flagged for systematic and/or continued unwanted and annoying actions of one party or a group*
Poor quality controls, imperfections in repair job. I'm sorry that you think I'm harassing you for my one message that was my opinion on the job. Sorry that I offended you Karen.
Reply from the business:
Jan 24, 2024*Google Alert*-- Flagged for systematic and/or continued unwanted and annoying actions of one party or a group*
