Victory Automotive Service

Auto body shop in Fall Creek, Wisconsin

4.5
StarStarStarStarHalf Star
40 Reviews and Ratings
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Isaac Quinney

Nov 24, 2023

StarStarStarStarStar

Herb provided me with excellent customer service from the initial phone call until the final payment and release of my vehicle to me. I called around to a bunch of different shops and the cheapest quote I received was around $130 but no appointment times were immediately available and I would have had to wait a week or two at least. I called Victory and Herb assured that if I can bring my vehicle by 2:30pm today that I could get my tires serviced. I decided to go ahead and drop my vehicle off early and went to work around 1:45pm. My vehicle was ready for pickup at 3:30pm not even an hour later. I would definitely recommend Victory Auto Service for any of your automotive needs. They’ve serviced my wife’s car and a friend of mines’s truck as well! They’re fast, but very reliable and their work is guaranteed!

Reply from the business:

Nov 24, 2023

Hey Isaac - thank you for taking the time to share your wonderful experience with us! We're delighted to hear that Herb provided you with excellent customer service and that we could accommodate your needs quickly and efficiently. Your recommendation means a lot to us, and we're grateful for the trust you've placed in Victory Auto. We appreciate the opportunity to earn your business, and we'll see you again when you need us!

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Cody Carpenter

Nov 24, 2023

StarStarStarStarStar

Herb was very helpful! They got me scheduled quickly and had my car ready to go.

Reply from the business:

Nov 24, 2023

Hey Cody - we're glad to hear that Herb was a great help, and we could get your car in and out quickly! Thank you for choosing Victory, and we'll see you the next time you need us.

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Alicia MacDonald

Nov 24, 2023

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I had to have some major work done on my car and on my brothers recommendation took it to Victory. And while there were a couple hiccups on the way, they took the time to make it right. Shout out to Jake, great customer service! 10/10!

Reply from the business:

Dec 24, 2023

Hey Alicia - thanks for choosing Victory for your major car work based on your brother's recommendation! We appreciate your understanding through the process, and we're glad we could make things right. Big shout-out to Jake and the Eau Claire team for providing excellent customer service, and we're thrilled to earn a 10/10 from you!

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Vir Sapiens Fortis Est

Nov 24, 2023

StarStarEmpty StarEmpty StarEmpty Star

$128 for an oil/air filter change. Extremely high priced. On the plus side the workers were nice.

Reply from the business:

Nov 24, 2023

Thank you for providing your feedback. We are grateful for your acknowledgment of our friendly staff. We understand concerns about pricing, and we're committed to ensuring fair value for the services we provide. We would appreciate the opportunity to personally discuss your experience further, so please feel free to reach out to our Area Manager, Brian, at Experience@VictoryAutoService.com.

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Joe Phillips

Nov 24, 2023

StarStarStarStarStar

I worked with Herb at Victory Automotive. He was knowledgeable, efficient, and a pleasure to interact with. They squeezed me in when I was in a hurry and were very nice about it. This was my first visit to Victory, but it won't be my last. GREAT customer service!

Reply from the business:

Nov 24, 2023

Hey Joe - thank you for your fantastic review of Victory! We're thrilled to hear that Herb provided you with knowledgeable and efficient service, and that we could accommodate your busy schedule. Thank you for choosing Victory and we look forward to serving you again in the future!

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Kory Horner

Nov 24, 2023

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$200 for diagnostics. lol. I hung up when I was told that. What a joke.

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David Teachout

Nov 24, 2023

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I don't think this was intentional or anything, and customer service is great, however, I won't be coming here again. I was quoted 2600 to fix an issue in my vehicle. It ended up being closer to 2800, and did not fix the issue, though it did replace a part that was getting older. The actual problem turned out to be a much cheaper fix. He discounted it heavily and it turned out to be 300. So while I appreciate the effort, im still out 3000 for what should have probably been less than 1000. The part that was replaced wasn't making the sound i brought it in to begin with, and I probably wouldn't have paid to fix it, especially since there's 2 others that are probably just as old. The only reason I did in the first place was because I thought it was the source of the noise, and was going to fail imminently. I'm a college student with a wife and kid and that 3000 is really going to hurt us. I believe it was an honest mistake but it really cost me.

Reply from the business:

Nov 24, 2023

Thank you for sharing your feedback with us, David. We sincerely apologize for the inconvenience this has been. Your satisfaction is important to us, and we take it seriously. Our Area Manager, Brian, tried reaching out to speak with you personally and learn more. You can reach him any time at Experience@VictoryAutoService.com. We would love the opportunity to speak with you about your experience.

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Jacob Kantowski (Jay)

Nov 24, 2023

StarStarStarStarStar

Amazing customer service great knowledge and service 10/10 would recommend to any friend

Reply from the business:

Nov 24, 2023

Thank you so much, Jacob! You made our day saying you would recommend our shop 10/10 to a friend.

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Michelle Browen

Oct 24, 2023

StarStarStarStarStar

Victory was amazing! We were on a road trip and our vehicle started acting up. They got us right in and fixed what needed to be fixed so we could get on our way. Highly recommend them! Great service! Very personable!

Reply from the business:

Oct 24, 2023

Thank you so much for taking the time to leave us such a wonderful review, Michelle! We're thrilled to hear about your positive experience with Victory. It's always our top priority to ensure that our customers get back on the road safely and swiftly, and we're glad we could help you with your vehicle. Safe travels!

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Ben S

Oct 24, 2023

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I’ve brought a couple vehicles here a few times now, and been pleased with the experience at Victory. Herb and Jake have been very accommodating to my needs. Being that I live and work 30 miles apart from each other, trying to find a place that will work with my logistical challenges can be interesting. Here they have a clean and comfortable lobby, have given me rides to work a short distance away, and helped me out in a pinch with other items. They’re not the cheapest shop around, but you’re paying for convenience, good service, and a quick turnaround here. I’ve always been able to get a next day appointment (good luck with that anywhere else), and Herb has always been helpful, down to earth, and is a true car guy, which I appreciate.

Reply from the business:

Oct 24, 2023

Hey Ben! We appreciate your continued trust in Victory for your vehicle needs and your kind words about Herb and Jake. We understand the logistical challenges, and we're pleased that our team has been accommodating in providing you with convenient solutions, including rides to work. Your recognition of our clean and comfortable lobby, good service, and quick turnaround means a ton to us. We strive to provide value beyond just the repair itself, and we're delighted that you appreciate Herb's down-to-earth approach and passion for cars. Thank you for choosing Victory, and we're here whenever you need us in the future!