John and Kendra manage an outstanding business. They are efficient, thorough, welcoming, courteous and knowledgeable. They don't just care about your vehicle but they care about all of us, their customers.

I had my daughter take her car there twice for different problems, both times they quoted a price to fix what they thought was wrong without ever looking at the car, and charged her over $100 for the quote. I know for a fact they never even removed one bolt to figure out the problem (which they were wrong about) because I ended up fixing it myself since their quote was overpriced. Don't go there unless you enjoy getting charged for them doing absolutely nothing.

I drive all over for work and my headlight was out, so I called to see if I could get in that same day. They were really busy, but the guy I talked to said he would sneak it in between jobs for me. He was so nice!! It was done in about 10 min. Thank you so much Birch Street Auto Care. :)

Five star review here!!! My undercarriage cover was falling off, right before a long trip out of state. They squeezed me in this morning and they were very busy, with such warmth and a cheerful attitude! Charge me a quarter of an hour and it turns out my undercarriage cover was hanging by one bolt. I will be back! Thank you and blessed Christmas to them!

Had been here a few times for oil changes. They were perfectly fine (I mean, it’s an oil change). The most recent time we brought the car in, we asked if they could also tell us how much it might be to fix the rear view mirror which was cracked. They looked at at the mirror and looked up the part online. The entire thing took as long as it would take a normal speed human to literally look at a rear view mirror and then do whatever the auto shop equivalent of a google search is. So… 60 seconds? They told us the price ($490 which seems insane) and then added a $30 diagnostic fee to our bill. They did not even provide me with a diagnostic (like a written quote of what parts or labor would be required), just the $ quote. When I expressed incredulity, the owner said, “I should have charged you our minimum diagnostic fee of $67 but gave you a deal” and “how do you expect me to pay my workers?” When I said I hadn’t authorized a diagnostic charge they said it was “too late” and “would you order a soda at a restaurant and expect it for free?” I said that no, that’s why restaurants have menus with prices, and similarly at any shop I’ve ever been to before you sign off on their hourly diagnostic rate beforehand. Also, their website does say they offer free estimates. She repeated that $30 was a deal. I hope they enjoy their $30 which comes at the cost of losing a previously loyal customer.

Stay away from this place! New owners running on the previous owners name m Google reveiws.....they will over charge you! Lie to you....go somewhere eles! anywhere eles!

This is the worst company ever I called beginning of july no answer so i left message .days later still no call back so i called again made an apt to bring vechicle in 1 time and I ended up going with someone else and forgot to call and cancel my apt and when I just called to make an apt for them to see if they put headlight in for people the lady on the phone said we are refusing to do any service with you as you had made 2 apts and never showed up to either one ( how can i make 2 apts when i called this month for the first time evrt 1st time called to get quote 2nd time to make actual apt same day)I tried to tell them I only made 1 and I she then said shows here 2.....so it looks to me if you miss just one apt they will refuse you wow no other place has done that bad customer service .lady on the phone sounded rude anyway from the start....so I highly recommend inerstate auto instead better company better customer service etc

Very kind and informative

I do alot of my own car work but when I need a second opinion or don't have time to get to something I take it here. They're always easy to talk to and above all they are straightforward and honest. I've always had an easy time communicating with them over the phone as well.