TJ'S Auto
Auto body shop in Dunbar, Wisconsin
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Reply from the business:
May 23, 2023Jerry, Thank you for your review. Can you let us know what department you had done business with? We do like to share with our staff all feedback, in order to help improvement.
Purchased a 2015 F250 truck for my sign business. I am in Indiana, so the entire transaction was handled by phone, text and email. I worked with Seth who was quick to respond and helpful. I am happy with the transaction, price and quality of the truck. I will definitely give these guys a shot at my next vehicle purchase.
Reply from the business:
May 23, 2023Thank you so much for your review. As you know, positive experiences are not often reviewed. We really appreciate you and your business.
Recently just bought a car from them. Knew it had issues with the breaks. When asked to get it inspected before the purchase to ensure I didn't need to go to another shop to fix it. Was told it was just a rust spot and nothing to worry as the lines were bled and the pads were replaced. Ended up going to another shop because the issue was actually never fixed, lied to saying it was just a rust spot and that my rotors were noticeably warped. So either the mechanics there are neglectful with their inspections or malpractice by the dealer to just lie and hide the issue.
Reply from the business:
May 23, 2023Jack, Thank you for taking time for your review. You did ask us to inspect a soft brake pedal and stated that a brake pulse was not of concern if it was just a high spot or warped rotor, as you can take care of that. We did as you requested even after you had negotiated a bottom dollar “AS IS” price on consignment vehicle, that was not even ours. Then we went above and beyond your request of an inspection. And not only inspected the brake system for the reason behind the soft brake pedal, we bleed the whole brake system, installed new brake pads and even a new battery for free. I guess I am ultimately at a lack of understanding how us doing what you asked and going above and beyond with a free battery, brake bleeding to address the soft pedal and free pads can be so wrong. And why did you wait nearly 2 weeks to say anything if you changed your mind about it being an issue? Sure would have liked the opportunity to have helped.
Bought a few cars from this dealership! All have been in great condition with a great price! I wouldn’t buy my cars from anywhere else now. Also, their body service is amazing and their customer service is phenomenal. 10/10 would recommend.
Reply from the business:
May 23, 2023Chelsey, Thank you for your review. We appreciate you and your business. Thank you again for your kind words.