Brent, *EDIT* NOT TO MENTION YOU USING YOUR SISTERS ACCOUNT TO LEAVE ANOTHER BAD REVIEW. THANKFULLY SHE IS NOT A LIAR LIKE YOU AND HAD HER (YOUR) FAKE REVIEW REMOVED. I am truly sorry you feel this way however, your machines were dropped off in October of 2023, we spend MANY hours repairing each of your machines and you were only charged for the parts that were replaced. Each of your machines were in need of a lot of repair due to the age of the machines (repairs that you authorized) we had to search for parts as they were no longer available through the manufacturer (due to the age). Many of the parts had to be fabricated in order to work in your machines (which led to extra time but a stronger, more reliable part). ALL PARTS ON YOUR INVOICES WERE CHANGED! We do not charge for parts nor service we do not perform. As you state in your review, you did call to discuss these issues but you left out the part were you said you would have each of your family members and all of your employees (whom have never been here) write bad reviews if we didn't give your money back. So in other words, you are threatening my business. If you look at your invoice, you were never charged for 2 deck spindles and if you read the notes provided you will see that the deck spindles did not need to be replaced. Let's not forget that your machines have all been sitting here for 5 months and you just paid the bill a few weeks ago but they have all been ready since last year. You never returned our calls or made any attempt to pay for months. Again, you authorized each repair as we call all of our customers with estimates prior to ordering parts and performing the repairs so our customers do not get an unexpected surprise. Feel free to bring each of your machines back along with the copies of your invoices with the parts we charged you for and I will be happy to point out each part that was replaced, I guarantee you have not been charged for anything that was not replaced. Have a great day, Jeannie

Hi Richard, thank you for the good review, I do apologize for taking as long as we did. Our goal is to get customers their machines back as quickly as possible, it just happened that our technician's vacation was scheduled within a week of sending him for more training. Again, I do apologize and greatly appreciate your patience. Please let us know if there is anything more we can do for you.

All charges were processed BEFORE your group took the rentals out for the day. Your contract, credit card receipts and our website which includes the rental prices all match what you were charged. If there was an issue, why not discuss it before taking the rental for the day? You had the receipts and contract in your possession. Moreover, after your group came back all of you were very happy about the day, discussing another rental day as well as purchasing new UTV from us and so on. This is why your poor review is very confusing. The only other charge was for the fuel you used ($30.00) which was deducted from your security deposit. Let’s recap - Your group reserved 2 machines as there was 5 people in your group. When you arrived to sign the contracts, we did review and discuss the contract, rental rules and so on. Of the 5 in your group, only 1 had a credit card that would allow the Security Deposit for BOTH rental machines to be charged. The rental fees and security deposit amounts are listed on our website as well as discussed with you when you call to make the reservation. Most importantly, I will once again remind you that all charges (except for fuel) for the rental(s) were processed BEFORE you left with the rental only after signing the contracts and agreeing to all fees and charges. NO ONE here said that no one reads the contract and there is nothing more you need to know. You have the contracts with all charges listed, and the receipts from the credit card transactions that all have matching totals. Your group made a last-minute decision to use one rental instead of two. Our refund policy is very clear; NO REFUNDS WITHIN 10 DAYS OF THE RENTAL DATE however, your group was very nice to deal with that we made an exception and refunded all but $150 of the rental fee. This machine was reserved for your group for the day and subsequently unavailable for other perspective rental customers. Your group understood this and was very happy with the accommodations made. We charge 3.5% service fee with ALL credit card transactions; this is the amount our credit card processing company takes off our bottom line. We can not refund this amount as it is not refunded to us if there is a reversal in the transaction. MOST (small) businesses charge a service fee to cover this cost (normally 5-15%) as small businesses have a harder time absorbing these fees. This policy is listed on our website as well as written on the contracts you signed and posted on the counter you signed the contracts on so it should be of no surprise. As a fellow small business owner, I would think you would understand service fees, how they work and how they can quickly cost a business a lot of money. We look forward to hearing from the BBB, your credit card company or whoever you contact as we are positive given the before mentioned receipts, contracts, and clearly advertised price for the rental machines, this will be resolved in our favor. This is especially frustrating given the positive feedback you had given after returning the rental. To that end, we still hope you enjoyed the day with your friends.

This is all false. Cameras tell a different story. After reviewing the camera it is clear you were yelling at the lady behind the counter and as anyone would expect, you were asked to leave. There were other customers there before you but you expected immediate service. Pushing them aside to appease you was not correct. All services that were performed 10 months ago were performed correctly. We did look at your machine even after you told other customers not to have their machines serviced here and you spent $500 to travel while walking out raging. The leak was all but gone and it appears to be a seal that has likely dried up. It's an older machine, this happens as explained. What was left was very little residual oil on the frame and nothing else leaking. We advised you to check the oil often (as you should anyway) and there was nothing to worry about immediately. Even after trying to help you although you were very rude from the beginning, you still kept the threats of social media backlash. There was nothing else that could be done to solve your issue. The seal could not be fixed immediately. This person was especially unhappy that the lady behind the counter was not going to take his abuse. We did say your threats of social media backlash is not a concern as most people, like us, are intelligent enough to know these reviews are all too often completely false. More importantly, the threat of such false accounts of the encounter to be posted on social media to gain an advantage is the only motive you had and should not be encouraged. That is, we will not be threatened with social media retaliation for not tolerating your abusive demeanor and entitled expectations of pushing other customers aside and as such did tell you we were not concerned. Again, the camera tells a different story.