Johnson Motors of St. Croix Falls
Auto body shop in Dresser, Wisconsin
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everything was just fine
Reply from the business:
Feb 24, 2024We are happy to hear you had an exceptional experience with us! Thank you for being a Johnson Motors' customer!
So much scammers .. and piss poor reviews … haha dump wis/minnesota / areas
Your service writers don't communicate with one another! I experienced a serious with my vehicle 4 days before my scheduled appointment and I stopped at your dealership and spoke with one of the service writers, after some persuasion on my part he checked for error codes from my vehicle. He said there was a fuel delivery problem. I brought the vehicle in for service on the appointed day and explained whet had happened 5 days earlier. The vehicle was kept for 2 days and was called and told they found nothing wrong! I had done some research on my own and found that the problem very likely was the fuel pump control module. I was told that all tests indicated that there was no problem. I refused to take back the vehicle until that module was replaced. I ended up paying $444 and some change for test and the part plus installation labor. Guess what! The vehicle now with no further problems. I do not feel that it is my problem to advise your mechanics on what needs to be fixed!
Reply from the business:
Dec 24, 2023We apologize your experience was not ultimately a positive one. This is not the customer experience we work hard towards. It sounds like you were able to talk with Tom, our service advisor in depth about your vehicle. Our Service Manager, Jay is happy to answer any questions you may still have about our diagnosis process. He can be reached at 715-483-2000.
Johnson Motors' service department excels in taking care of its customers. They take a personal interest in what is important to you. For example, I like a clean vehicle and each time I take my car or truck in for service, they make sure it's cleaned (washed, if needed). Dana, one of the service technicians, even cleaned and bagged my summer wheels when I changed over to winter tires/wheels. That's just one more example of why I think Johnson Motors stands out.
Reply from the business:
May 24, 2021Lincoln thank you so much for your kind review; we are happy to pass along your comments to the team! We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future. Best wishes, The Johnson Motors Team
My husband & I have purchased several vehicles over the years. We always work with Darren. He is always so kind, patient, and helpful to answer all our questions.
Reply from the business:
Jan 24, 2024We are happy to hear you had an exceptional experience with us! Darron truly cares about his customers and we are happy to have him as a part of the sales team. You can look forward to a Holiday card from him each year! Thank you for being a Johnson Motors' customer!
DO NOT BUY FROM HERE!!! all of their used vehicles are lemon law buybacks. They give you the song and dance that it’s a “California buyback” but if you try to trade them in it’s still a branded title. Again STAY THE HELL AWAY!!!!
Reply from the business:
Nov 24, 2023Hi Riley, We do sell a fair amount of vehicles that are buybacks from California. These vehicles come to us inspected, repaired, rust free and with a bumper-to-bumper limited factory warranty for 12 months or 12,000 miles. We also take a lot of buybacks in on trade when our customers are ready to move on to their next vehicle. We would love to schedule a complimentary appraisal of your vehicle for you. Please give us a call at 715-483-2000 and ask for our General Manager James, he will take care of you.
This was the best oil change I have ever had. It was timely and when we were done, the service agent took me over and showed what they did. He talked to me like a normal person and didn't mansplain anything. I was so impressed.
Reply from the business:
Nov 24, 2023We are so happy to hear you had an exceptional experience with our service department! Thank you for being a Johnson Motors' customer!
It was fast easy and convenient and super friendly staff and great work
Reply from the business:
Dec 24, 2023We are happy to hear you had an exceptional experience Amber! We are proud of our team and they work they do. Thank you for being a Johnson Motors' customer!
My key and fob were lost so I called up Johnson Motors of St. Croix Falls to see about replacing them. I was thinking that I would have a delay of getting them because of GM being on strike and was told that they would be able to do the FOB right away because they have them in stock but as far as the key went they couldn't get it from GM but they were going to check around the other dealerships and see if they had any extra. They said they would get back to me when they got it and that it would most likely be the next day. It was only a short time later they called and were able to find one and I could come in and get it made any time. Outstanding work! The workers were all VERY helpful and considerate. I was in and out in no time at all.
Reply from the business:
Oct 24, 2023We were happy to provide exceptional service and get you a key and FOB quickly Thor. Thank you for being a Johnson Motors customer!