Dahl Express Tire & Auto Center Winona
Auto body shop in Dodge, Wisconsin
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I just left the shop and they took absolute professional care of me. My mom and I are on the road from the west, visiting family. The brakes started making horrendous noise and I knew that we were in trouble. It had the eerie sound of needing new brake pads. My mom‘s home tire shop failed her when they checked her tires before the trip, they must not have checked the brakes. The shop took wonderful care of me and I’m on the road with all new brakes and they even fix the tire sensor at no charge. Thank you so so much!
Reply from the business:
Aug 24, 2023Thank you Nicholas for taking the time to share your experience and 5-Star Review! It is great to hear our team has provided you with a professional service! Thank you for choosing Dahl Express Service and safe journeys!
Brought car in for "Express Oil Change". More like "Over an hour oil change" at $79.00!! Asked me what oil I'd like them to use. Told didn't matter 10-30 or 40 as long as it's new. After 40 minutes watching guys standing around an oil filter and oil are dropped off! I asked why? Response was we don't carry 10-30! Seriously! I told the guy he should have told me that and he could have used anything else. No apologies for the wait. Then to charge me an outrageous price. I can guarantee that I will never bring a vehicle to any Dahl for anything and we have bought our last vehicle from there. I worked customer service for over 30 years but I guess mediocrity and lack of caring are good enough.
Reply from the business:
Jul 24, 2023Fast Gramp sorry for the inconvenience, we will look in this and improve our process. Thank you Vinnie
Reply from the business:
Jul 24, 2023Bessie we appreciate the business, please let us know how we can get a 5 Star the next time you come into our Express center in Winona! Thank you and have a great day Vinnie
If they tell you it will be 40 minutes, expect to wait well over an hour. This has happened every time for me. Clearly understaffed.
Reply from the business:
May 24, 2023Thank you Zach for taking your time to review us! We appreciate your 5-star review and your business!
Unable to work on my vehicle because it was too big for their lift. Good communication. I would go back to them if I had a smaller rig.
I was visiting from Toronto Canada and was getting a strange noise from the front end. They took it in right away and explained the issue. Great service and very friendly Nice dealership too Thank you
Reply from the business:
Sep 24, 2023Thank you Mike for the 5 Star review!
Good
Reply from the business:
May 24, 2023Thank you for using Dahl Express Service in Winona. We appreciate your business.