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Mander Collision & Glass

Auto body shop in Delafield, Wisconsin

4.5
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44 Reviews and Ratings
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Kevin Sczesny

May 17, 2024

StarStarStarStarStar

I have a new Silverado which had some factory bed liner over spray on the body. I purchased the truck from out of state and every dealer I went to wanted nothing to do with the problem. 1 dealer wanted to remove the bed, destroy the bed liner, and respray the truck....Wade took care of the problem in 5 min. I will continue to go to Mander in the future

Reply from the business:

May 17, 2024

Glad to hear we could take care of you! Thank you!!

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Camille Pierce

May 17, 2024

StarStarStarStarStar

I recently took my vehicle to Mander of Hartland after wind rudely blew a shopping cart into my driver side door! Ugh! Before taking my car in for repairs, I did an AI estimate through my insurance company (this is the insurance company's process), and I knew that the amount insurance estimated for repair was grossly underestimating the amount of work that needed to be done. I was assured by Wade and Noelle that they are well versed in working with insurance companies to make sure any necessary repairs would be covered, and they held true to that assurance. Within 24 hours of dropping my car off, Mander had all necessary repairs communicated to my insurance company, they were approved and my rental automatically extended for the length of time needed to complete repairs. So easy! While all of this is great, it doesn't compare to how well they took care of my vehicle, and the quality of the repairs completed. Not only did I feel like I was picking up a new car, the customer service made the experience beyond what I could have ever asked for. They even replaced the battery in my key fob! I'm pretty sure that's not a standard service, but I know I appreciated it since my car then needs to be recalibrated after the battery is changed. Thank you, Wade, Noelle, and team at Mander of Hartland. You are exceptional, and appreciated! PS As a customer, if your rental car is arranged through Enterprise, they have a relationship with Mander where Enterprise will pick you up with your rental, and then when repairs are done you leave the rental at Mander and Enterprise will pick it up from there. Totally seamless, and made everything so much easier!!

Reply from the business:

May 17, 2024

Thank you so much for taking all the time to put this wonderful review into words! We appreciate you trusting us with your vehicle. Thank you!

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Jennifer Dyer

May 10, 2024

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I have had body work done at Mander on 2 different vehicles and both times I have been extremely happy! Checking in, to estimate, dropping off, and picking up -- all very smooth. Insurance claims filed and body work exceptional!

Reply from the business:

May 10, 2024

Thank you so much for taking the time to leave us a review! We appreciate you!

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Del Garcia

Apr 24, 2024

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Had a chip repaired in my windshield. Quite easy to get the repair completed as I waited.

Reply from the business:

Feb 24, 2024

Thank you!

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Scott Daul

Apr 24, 2024

StarStarStarStarStar

2004 Pontiac Grand Am needed work on the windshield and overall pleased and very friendly to work with

Reply from the business:

Apr 24, 2024

Awesome to hear! Thank you so much!

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Thomas James

Apr 24, 2024

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Got me in quickly on 2/28 and fixed a nasty windshield rock chip. Very friendly and good service. Tom B - 2022 Honda Ridgeline. 4/15 - I never did get that Culver's gift card......

Reply from the business:

Mar 24, 2024

Thank you so much for your review! We appreciate your business!

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Ryan Strnad

Apr 24, 2024

StarStarStarStarStar

I drive in, I'm greeted by a tech, I'm out of there within an hour. I pictured a big improvement. It's the same way a month later. No spreading, no new windshield needed. Great job, great staff!

Reply from the business:

Apr 24, 2024

Thank you! We are glad you had a smooth experience!

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Accounts

Mar 24, 2024

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The Tile Group took our 2016 Ford Transit in to have a chip in our windshield repaired and like always we we received excellent service in a timely manner! Friendly and personal staff! Highly recommended! Debra M.

Reply from the business:

Mar 24, 2024

Thank you so much for your review! We hope to serve you again if ever needed!

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Kimberly Mondragon

Mar 24, 2024

StarEmpty StarEmpty StarEmpty StarEmpty Star

Back window needed to be replaced and spider webbing on the back bumper, State Farm estimated costs at around 1.4k & Manders estimated it at over $5k!!!! Labor being over 3k!! I called Maaco in Waukesha and they are doing the work for 1.4k. Really upsetting since Manders is my local shop. Scrolling through the reviews I did see another case where they overcharged the client. Not sure if they are just trying to scam the insurance companies but that is really ridiculous. Labor costs= not accident related. You will pay out of pocket! I’m glad I got my car towed out of there. I don’t recommend! 0/10. Parts cost 1.3k! Even if they would’ve charged 2k -3k my insurance would’ve approved it!

Reply from the business:

Apr 24, 2024

It is unfortunate that this is what you are led to believe, the insurance estimate based off photos missed a significant amount of the damage and the insurance company agreed to our estimate once they saw our photo documentation. Hopefully we can assist you in the future! Thank you!

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Cheryl Konkol

Feb 24, 2024

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Fast professional windshield replacement on my 2014 RDX. Very courteous! Cheryl K

Reply from the business:

Feb 24, 2024

Thank you so much for taking the time to give us a review! We appreciate you!

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