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Geneva Motor Cars

Auto body shop in Darien, Wisconsin

4.5
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41 Reviews and Ratings
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BigChris On_Chiefff

Oct 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Don’t buy from here bought my 300 few months back battery was shot tipm module had to be fixed when I was driving on the highway my 300 shut off completely lost power steering and almost got in a bad crash! costed $2500 to get all done

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Scott Mayerberger

Oct 24, 2023

StarStarStarStarStar

Great car. Great customer experience. I recommend them without reservation.

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John Phillips

Oct 24, 2023

StarStarStarStarStar

Originally talked to Spencer, the owner, about a 2005 Lexus LS430. He filled me in on some of the basics of the history of the car. After thinking it about it over night, drove down the next day and was helped by Joelle Rohner. She was really amazing in working with me and we were quickly able to agree on a sales price price for the Lexus and the trade-in of my 2014 Mazda 6. Everything went very smoothly and I was very impressed by not only the number of high quality cars they had, but also the cleanliness of there facility. It was super easy to get to and again, very pleasurable in working with Joelle. Certainly worth the 2 hr drive for me.

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Calob Ward

Oct 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Update* I was never asked to put a deposit on the car. The professional thing to do when your sales and finance manager knew I was pre approved to buy your car, would have been to ask me if I wanted to put a deposit on it when someone else showed interest in it. As far as the financing you're speaking of, I asked if you would reduce the asking price as it was 4k over book. You said no, I would need to put up the extra money out of pocket, which I had done. I told Jake that I had the full check and was on my way when he said not to come. You have my number if you would like to continue this conversation. I was working with Jake B. The initial experience was good. The communication continued to get worse and worse. I had to repeatedly ask him to send information on the vehicle I was trying to purchase. After we finally came to an agreement on values and I got the purchase agreement. I took the day off work to go to the bank and get a cashiers check. I got the cashiers check and hit the road on the 3.5-hour trip to the dealer. About 30 minutes into the trip, Jake texts me and said they have a cash buyer coming at 12. A cashiers check is the same as cash, but I guess it wasn't good enough. Throughout the entire process, they never asked for a deposit to hold the car, or I would have happily sent payment. Seems like based on other reviews, they struggle with communication, honesty, and overall good business practices. VERY disappointing experience. We were really looking forward to the vehicle we agreed to purchase.

Reply from the business:

Oct 24, 2023

Calob. I am sorry we did not meet your level of communication and satisfaction. To be clear, you did not give us a deposit on the vehicle. You wanted us to sell it for less than our asking price because you could not get financed at the listed price. You then said that you wanted to come and see it. We did not want to waste any of your time, so we alerted you that someone had just walked in and was looking at it. They also had commuted to purchase it pending test drive. We cannot hold a vehicle without a deposit, purchase contract, etc. We value all our customers time and that is why we alerted you that someone had walked in on it when you told us you wanted to come and see it. We also tried to call you and work something out but you refused to call us back. We hope you find the vehicle you are looking for!

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Mintek US

Sep 24, 2023

StarStarStarStarStar

Have used them on multiple occasions to sell vintage European cars. I found them honest, reasonable and excellent communicators. The staff is very knowledgeable, and, the facility is first-rate. Highly recommended for folks looking to sell specialty cars on Bring A Trailer!

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Ron Miller

Sep 24, 2023

StarStarStarStarStar

Spencer & Joelle were the best experience I've ever had @ any dealership...customer service, info & transparency were 5 star.

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Marie Rooney

Sep 24, 2023

StarStarStarStarStar

Great experience working with Geneva Motorcars. Excellent customer service.

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JJ Nelson

Sep 24, 2023

StarStarStarStarStar

Really enjoyed our experience in the purchase of our new to us Audi TT!! They made the car purchase simple and worked with us after the sale to ensure we were satisfied.

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Dillan Ewing

Sep 24, 2023

StarStarStarStarStar

Jake was very helpful in buying a car and the dealership has a very wide selection of sports cars

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Joanne Bowman

Sep 24, 2023

StarStarStarStarStar

This place has amazing service! We ran out of fuel on the interstate; Geneva brought us and GAVE us 6 gal of fuel! God bless you guys! We’ll pass it on!

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