American Imports Inc
Auto body shop in Colgate, Wisconsin
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My husband and I (Michael E.) recently purchased a Subaru Crosstrek 2023 manual transmission, and were searching for a reputable local shop to help us with services - such as oil changes, etc. I happened upon this shop several months ago and gave them a call for more information. A young lady picked up my call and she was incredibly kind and courteous. She answered all of my questions as we were a bit nervous going outside of the dealership with a new vehicle. We made our appointment for this past Tuesday and we cannot say enough positive words to describe our experience. We were met by whom we later learned is the owner of this establishment. Our vehicle service was completed on time and with care. The cost was AMAZING! Thank you for your kindness, your knowledge, your professionalism, and everything in between that brings us great peace of mind. Please do not hesitate to call and make your appointment. We give American Imports 10 stars! Warmest blessings to all staff!
Reply from the business:
Apr 24, 2024Thank you for your positive feedback, Mona & Michael! We're delighted that our friendly staff and attentive customer care made your experience enjoyable. Your satisfaction is at the heart of our service, and we appreciate your recognition of our efforts. We're committed to providing a warm and welcoming environment for every customer. Thank you for choosing us to take care of your Subaru Crosstrek's inspection and engine oil change. We look forward to serving you with the same level of care in the future!
Brought my car in for service- coolant replacement, stabilizer link replacement and oil change. Work was done timely and they actually told me my oil change wasn't due for a couple more months. I appreciate them letting me know it wasn't due right now! They are always very nice and they make getting my cars serviced a pleasant experience.
Reply from the business:
Mar 24, 2024We're thrilled to hear you had an awesome service experience with us, Johnny. Your satisfaction is our top priority, and we're committed to delivering excellence. Thank you for choosing us for your vehicle's needs. We look forward to serving you again with the same level of awesomeness. Your support means a lot to us.
Online appointment scheduling was quite easy. Dropped our jeep off for an oil leak. We were given a detailed estimate showing what needed to be done along with other items based on urgency. We could approve a specific repair or all if we wanted. Approving was easy and we picked up jeep that same evening. We were very pleased.
Reply from the business:
Mar 24, 2024Thank you for the fantastic 5-star review, Kathleen! We're thrilled to know you had a positive experience with our automotive service. We appreciate you choosing us to handle the oil leak inspection and engine oil filter adapter replacement for your Jeep Grand Cherokee. Your feedback is greatly valued, and we look forward to assisting you again in the future!
My 2013 Honda Accord was going crazy on me. I had 2 alternators put in within 3 months time at another shop. Not to mention they’re pretty expensive. My car was still not good at all. I took my car to American Import and they took their time and found the exact problems. They gave me a loaner to use during the repair process. I highly recommend American Import, very friendly and professional. Thanks guys
Reply from the business:
Feb 24, 2024We are truly grateful for your 5-star review, and we're thrilled to hear that our service went beyond your expectations, Cynthia. Going the extra mile is what we aim for, and your positive feedback inspires us to continue exceeding customer satisfaction. Thank you for choosing us to change the engine oil and, the replacement of starter motor, alternator & battery current sensor for your Honda Accord. We look forward to providing exceptional service on every visit. Your trust means the world to us, and we appreciate your support.
Everyone was so very nice. Their software program is excellent. You get a full list of your estimate and costs before work begins. The work they did on my car was so good, I left my Lexus there for them to fix too. All around great experience. I’m actually at the auto body repair shop next door, which they recommended.
Reply from the business:
Jan 24, 2024We're happy to receive positive feedback from our customers! Thank you Lexi, for sharing a positive review and choosing us to handle your Lexus SC430's transmission service, brake pads & rotors change, oil & filter change, differential fluid service, suspension control arm replacement and wheel alignment. We eagerly anticipate maintaining a strong and lasting partnership. Stay safe!