
Tender Car
Auto body shop in Bryant, Wisconsin
0
0 Reviews
Tender car is fast and professional. Anytime I have repairs I will take my car to Tender Car.
Sent my car there 2 weeks ago, my car didn’t get touched for a whole week because they lost the key. Now mind you they waited 3 days to tell me they couldn’t find my keys and when i asked was my car unlocked they said yes…. My car wouldn’t lock itself if the keys are still in the car, key in or not as long as the key fob is in the car my car wont lock. I asked them to look im my car and they said they didn’t see them in there. For a week they had me thinking MKE towing misplaced my keys when the whole time they were in my car so they didn’t start on my car till a werk of it sitting. They dont have rentals not that i could get one because im underage of state rental laws but a whole week of ubering to work was hurting the bank so it wouldnt come as a shock to find out this whole time nothing has been done to my car. After the whole key thing they assured me my car would be first priority. Im starting to believe that that claim was a lie. I call everyday to check on my car because now we are going on 2 weeks and my car isnt om the stage of where they would work to fix it. Yesterday and today ive called and no answer the las time they answered it it had been 3 days since keys and they said my car was still in the process of the so called “tear down”. And send my insurance company the details. I have already been paid out by my insurance company but I’ll say if the damage is quoted more than what they gave out then cool i can get more to fix it. Im not trying to seem like i am impatient customer but you guys severely lack in communication it took 3 days to pass to say yall lost my keys then a whole week to find out you guys had them the whole time. Was i offered anything such as a discount ect? No i wasn’t i was given a “ congrats you’re first in line” and no answer to my calls even when i leave a voicemail with my name and number its still nothing. I urge anyone reading this to go somewhere else if you want your car fixed in a timely manner and want good communication to any problems that might arrive. Sincerely a very unhappy customer
Tender car is by far the best place to take your car. The customer service is excellent and the bodywork and paint jobs are amazing.
Dealt with the manager at the north location awesome guy man handled everything I needed super fast and professional
Mike is a great guy and easy to work with
As a LYFT driver that faced an unfortunate hit and run accident, I had to learn some hard lessons about rideshare and auto repair. Mike and his staff helped ease my pain in this process. They actually helped to save me some of the extreme blow of a hefty deductible due to my circumstance. The work was more than quality and very well done! Thanks
Mike did a great job with communication. It was nice having one point of contact for the whole repair. Great job!
They do wonder work I love my car every time I get it back
I keep calling and talk to people but never gets back with me
Reply from the business:
Feb 24, 2024I am sorry for the communication problem. I am training new staff for phones and communication but I apologize we were short staffed. I can reach out to you directly if you would email me at jon@tendercar.com I will do my best to make it up to you on any way I can.
Thanks Mike for your beautiful and thoughtful and special service