Firestone Complete Auto Care
Auto body shop in Brookfield, Wisconsin
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First of all, the Customer Service I received from John, who works at the front counter , was extremely helpful and knowledgeable. Second, John has the best Presence for being a Customer Care Service Employee. Last but not least is Firestone is and will always be my go to for any maintenance I need for my vehicle and I have my better half go there as well for her car. Thank you John and thank you Firestone for always giving me the ultimate experience.
Reply from the business:
Jan 24, 2024Hello Chris, thank you for the kind words. We appreciate you taking the time to provide this positive feedback. We are glad to know that our teammates took great care of you, and we hope to see you again soon. Thank you for choosing Firestone! ^Bryan
They fixed my tire fast & it was covered under warrenty
Reply from the business:
Dec 24, 2023Thank you for sharing your positive experience with us, Ronald. We appreciate your business with Firestone and look forward to seeing you again soon! ^Shonya
Thank you to John and Brian for exemplary service. Last winter, I got the passenger's side tire pressure gauges replaced at another store. They weren't properly programmed, and I experienced a very bad customer service fail at that other location. Brian saw to it that they were programmed and working even though it wasn't their location's work or responsibility. When the driver's side gauges failed recently, I went back to the Brookfield location. The aftermarket gauges didn't initially work, and John worked through the problem to get it resolved for me. I couldn't ask for better service and attention.
Reply from the business:
Dec 24, 2023Hello, Christine. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah
Will have to wait 2 days for an appointment to get an oil change. Used to be able to walk in here and get it done same day. Might have to wait an hour or two at best. For fleet vehicles we need more flexibility on when and where we can take our vehicles to get a quick oil change. This is not the place anymore. If you have fleet vehicles I would recommend taking them elsewhere, at least for the time being. Used to be a loyal customer here , but simply can’t afford it to be anymore.
Reply from the business:
Dec 24, 2023Hello Robert, we are sorry to hear of the long wait for an oil change service at our Brookfield store. We would like to address this with our team. Please email us at socialcare@bfrc.com with the complete details, store's full address, your contact information, and your invoice number. We appreciate your business with Firestone and look forward to hearing from you soon. ^Shonya
Mr. Brandon was wonderful and treated me like a family !!
Reply from the business:
Dec 24, 2023Hello Talal, thank you for the kind words. We appreciate you taking the time to provide this positive feedback. We are glad to know that our teammates took great care of you, and we hope to see you again soon. Thank you for choosing Firestone! ^Bryan
Great people, convenient hours. Alway easy to work with
Reply from the business:
Oct 24, 2023Hello Jim, Thank you for sharing this positive feedback! We value your business with Firestone Complete Auto Care and look forward to your next visit. ^Cali
Said they rotated tires came In with sensor on left front so if it was rotated correctly this would be in a different spot after pick up wow terrible
Reply from the business:
Oct 24, 2023Hello Benjamin, we're sorry that this was your experience with tire rotation service at our location. We understand your frustration and want to assist with having your concerns addressed. Please feel free to email us at socialcare@bfrc.com with your contact information, invoice number, and full details of your visit. We look forward to assisting you, and thank you for choosing Firestone. ^Nicholas
Excellent customer service. I don't know much about cars, and the people at this location always make sure to explain everything thoroughly and respectfully so I know what they're doing and why. They're polite and friendly, and I know I can trust them and their recommendations.
Seriously the best. Quick, friendly, thorough.