This place has the worst communication and response skills I have ever seen. Never got a call back from leaving a message. I would honestly say for every 10 calls I made to the body shop, I would talk to somebody 1 time if I was lucky. Nobody would ever pick up. I could tell the receptionist was getting sick of me too. We picked up our vehicle 4 times when it was “complete”, just to find flaws everywhere in the paint. After 4 months they finally finished our vehicle the way it should have been done the first time. Will never return and will steer everyone I know away from here.

The experience I had with them was great. From the moment I drove in to get my estimate I met with Dave Jakubek. From getting the estimate to insurance and the car rental he took care of all of it. When I got the vehicle back you couldn't even tell there was damage. Then I had a small issue with some of the financial part of it. I talked to a Julie Gennett and that problem was taken care of the same day. I would recommend the body shop on victory lane to anyone

Just took 40 minutes to make a payment for a repair. Rep claim computer was down. Claimed her printer didn’t work work. Also claimed her co workers printers didn’t work. Was well aware I had to be at work. Still printed the wrong estimate. Rep did not do job efficiently or effectively.

Absolute worst workmanship and extremely poor customer service. Had to return vehicle more than twice to get any kind of resolution from poor workmanship. The "attitude" from the managers down was extremely unprofessional and disgusting

I initially had some communication issues but he does respond to email! Don't call in for info use email. Had to wait just over a month to get my truck back..still waiting but sounds like he's catching all the details we discussed in the beginning.. I'll be ecstatic if everything ends good.. sounds like it's on the right path! Thank Goodness 😊

If you do not want to read everything, they will take your car apart during an estimate and force you into a repair especially if you have Geico or Progressive beg your claims representative to book you an appointment at a different shop, you have that option. Let me start off by saying that I am still waiting on a return phone call from John B from May 24th. We dropped our perfectly drivable car off on May 24th for an estimate that was supposed to take 30 min. Not wanting to wait around we decided to leave our car there for the day. We received a very nicely formatted email with a track status button that was quite impressive. Expecting to pick our car up later that afternoon we called multiple times with no response as to when we could pick it up. Finally, we had to call our insurance claim representative who must have been able to get a hold of someone because about 15min later I received a rather lengthy text message explaining that the car would not be ready to be picked up. The text message explained that the car was in a state of disrepair and would not be able to be put back together until they received the parts to fix it. Hold on, the car came there for an estimate, I never said that I was going to have Bergstrom’s fix it. It was then further explained in a text message (still no phone call) again that I had already authorized the repairs by signing your check in sheet. I will take the blame for this as my lack of understanding of what was actually going to happen. However, it was not even remotely mentioned as a possibility either. In addition, there were two things missing from the estimate: the damaged wheel and the check engine light that was on. So reluctantly, I agreed to have the repairs completed with an estimated completion day of 8 days. May 24th Car dropped off customer portal started, unnecessary rental car charge of $50 because the car was drivable. May25th-June 3rd (7 working days from May 24th) June 3rd repeated requests for an update go unanswered from John and Karren customer portal says the same thing as when it was dropped off. Finally contacted my insurance claims representative 15 min later I got a text again saying they are waiting on parts. 10 more days with an unnecessary rental car $500. June 3rd to June 9th. No updates, nothing updated on customer portal. $300 in unnecessary rental car cost. Friday June 10th I received a text message saying the car is done but waiting to be washed should be ready Monday. I was a little shocked this was an unsolicited update. Monday June 13th Received another unsolicited text update. The car will not be ready today and needs to go to service for the check engine light. Tuesday June 14th finally received a text that the car can be picked up. 22 days later and $900 of unnecessary rental car costs (because I will give you 4 days that car was actually worked on). We were able to pickup the car. Unfortunately, the repairs were subpar with misaligned parts and trim pieces not even clipped on. Again, multiple calls and requests from our insurance claim representative go unanswered as to when we can get these items addressed. So much so the claims representative was going to make an appointment with another body shop until they finally agreed to make the repairs. In all, I understand that you have limited control over supply chain issues and can only complete repairs when the parts are received. I also understand that you are busy, maybe a little under staffed and are often dealing with uneducated customers (unfortunately, it is your job to educate them).However, that does not relieve you from your duty to keep your customer informed. Trying to get information out of the body shop is next to impossible and actually became comical at our dinner table and all the people we talked with as it was unbelievably bad.

The staff at the body shop were very friendly each time we spoke, the patiently answered questions, and got my repair done as quickly as possibly once they received the parts. It was a bit difficult to get ahold of someone but my calls were always returned.

Called around the entire valley and these guys were the ones the get me in the quickest. Steve did a great job of keeping me up to date and stay true to pick up date. Hopefully I never need to come back, but this is gonna be my go to place moving forward. Highly recommend.