Do NOT bring your vehicle here! Very poor customer service and even worse overall communication! From the time I dropped the vehicle off the experience was so bizarre. I was told at the front desk that "we only deal with insurance companies not customers". What? My Hyundai had been stolen and then recovered so there was some damage. I wasn't sure if the damage was cosmetic or more internal. The worker went around my car and circled any marks on the car. I said numerous times which small marks were already there and not from the theft. I was more concerned about the engine and transmission not small marks. I'm not confident on the work that was done at all. There was a lot of insurance issues to where I had to get on the phone with my agent and do a 3 way call. I emailed John B several times with no reply. Bergstrom Hyundai said they would be happy to get the car after the body shop fixed it(to do the security recall). John B tried to tell me I would have to pay for the free Hyundai security software recall update.Hid attitude was awful. Tying to get an itemized bill from the front desk was impossible. So when I was asked about my experience per a survey I wasn't really expecting much. And that's exactly what happened. Basically the Body Shop manager threatened me by telling me that his last job was a police officer and that I was committing insurance fraud. All I wanted was an itemized bill before I paid. The front desk ladies demanded I give them the insurance check plus my $1000 deductible but they would not give me a BILL. The insurance check was made out to me not Bergstrom. I have bought 2 cars from Bergstrom Hyundai. This is the last one. I will take my repairs and maintenance to Green Bay Hyundai. Run! There is something very wrong here!

Eric and the crew in the body shop are great to work with. Very professional and great at communicating the process and where you vehicle is in he process.

Very friendly and honest. Good communication.

I brought my New VW to this body shop after it was riddled with hail. They were able to quickly get the car in and get a good look at it. After that they replaced everything that was damaged that needed it, or they popped out the dents and made it took great again! The whole process only took a day and I had hundreds of dents and a whole fin that needed to be fixed!

Got my car foxed ahead of schedule and under budget! The communication was great and it was really easy to drop off and pick up my car. Thank you!!

Great service, quality and timing. They were able to service damage parts while I was able to still utilize vehicle. Truck actually looked better than when brought it in. I have used multiple companies throughout the years, Bergstrom has always stood by there work because the work is superior.

I brought my Jaguar F-Pace to the body shop to replace a window and fix some paint. Everyone was more than helpful and courteous. Justin, Tyler, and Dan made the estimate and whole process a breeze. A pleasure to work with and I will return if I ever need body work done in the future. Thank you all!