Auto Select Appleton North

Auto body shop in Appleton, Wisconsin

4.5
StarStarStarStarHalf Star
40 Reviews and Ratings
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gerry christianson

Sep 24, 2023

StarStarStarStarStar

Great service friendly staff my new go to shop

Reply from the business:

Sep 24, 2023

THANKS GERRY! THAT MEANS SO MUCH TO US!

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Grace Scherbinski

Sep 24, 2023

StarStarStarStarStar

HAD A Water pump go in our Jeep. WE Limped to thier shop. They were closed for the weekend. Left the Jeep there and went to see them Monday morning and in the afternoon they had it ready for us.What a relief as we are from Canada are not familiar with this area. Thanks again Ed

Reply from the business:

Sep 24, 2023

THANKS ED...SAFE TRAVELS!

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ross denholm

Sep 24, 2023

StarStarStarStarStar

Excellent service and thorough work each time I’ve had work done by them.

Reply from the business:

Sep 24, 2023

THANKS FOR THE GREAT REVIEW ROSS!

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Sam Grey

Sep 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

My experience at this auto shop was nothing short of frustrating and disappointing. My primary concern was the high-temperature warning light constantly coming on, indicating engine overheating issues with my 2011 Subaru Legacy, which had 119,000 miles on it. Initially, I contacted them to inquire if they could address a potential head gasket problem, explaining that my vehicle was experiencing overheating problems. They assured me that they could handle it, so I brought my car in. During this first visit, they strongly recommended a water pump replacement and convinced me to go for a timing kit as well, resulting in a payment of around $900. However, my frustration escalated when, less than 100 miles after leaving their shop, my car once again started overheating. I contacted the auto shop, and they agreed to take another look at it, leading to my second visit. This time, they claimed my vehicle needed a new radiator and thermostat. I asked if they could simply test the head gasket before proceeding with any additional work. Their response was that they needed to fix the radiator and thermostat first to test the head gasket properly. I also questioned why they hadn't identified the radiator issues during the initial visit, to which their response was an unsatisfying, "things break down." This was baffling to me because I had recently had a new thermostat and radiator installed by another shop just 500 miles prior, and I had not noticed any signs of leakage or unusual odors. While I was on the phone with them, they claimed they were testing the head gasket and informed me that it was indeed the source of the problem. I immediately inquired about getting it fixed, to which they started giving me a convoluted explanation of why they hadn't recommended addressing the head gasket earlier. Instead, they proposed searching for a used engine at a junkyard and installing it but couldn't guarantee its condition beforehand. To make matters worse, they stated that if the used engine failed, I would be responsible for the labor costs to install another engine. This revelation left me utterly baffled and frustrated, as it became evident that their competence was seriously in question. Seeking a resolution, I asked to speak with the owner about my concerns, especially considering the fact that I was looking at an overall cost of $1,800 and still faced the exact same issue I had before bringing my car in. Shockingly, the owner's proposed solution was to credit me the cost of the second visit (approximately $900) if I simply handed over the title of my car for trade-in. This left me utterly flabbergasted. In hindsight, I've come to realize that there are several standard methods any competent mechanic could have used to easily diagnose a blown head gasket. My experience at this auto shop was marked by incompetence, mismanagement, and a shocking lack of accountability.

Reply from the business:

Oct 24, 2023

On the first visit the vehicle came in requesting to replace the water pump. We replaced the water pump as requested. We did recommend the timing belt be replaced while apart as there is no additional labor to replace this maintenance item. No overheating inspection was completed at this time as the guest specifically told us just to replace water pump and made no mention of overheating when vehicle was dropped off. On the second visit the vehicle came in for an overheating issue and low on coolant. We found a leaking radiator and recommend replace the thermostat because the vehicle had been overheated and told them we could further inspect the vehicle after the above repairs were made. Vehicle could not be run or inspected completely with the severe leak from the radiator as it would not hold coolant. We replaced the radiator / thermostat. After these components were replaced we were able to run / drive the vehicle. It was then determined that the engine had an internal engine cooling system issue (head gaskets or cylinders heads that would require teardown to confirm). The guest did not want to proceed at that time.

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Kevin Krull

Sep 24, 2023

StarStarStarStarStar

Tony and the team continue to deliver. They have been maintaining my wife’s SUV and my daughter’s car for years. They will be doing the same for my truck once my dealer warranty is out. Trust is #1 when looking for someone to work on your vehicles that keep your loved one’s safe. Tony and team have earned our trust. Check them out!

Reply from the business:

Sep 24, 2023

KEVIN THANK YOU FOR YOUR KIND WORDS...VERY MUCH APPRECIATED!

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Josh Hardie

Aug 24, 2023

StarStarStarStarStar

I very much appreciate the honesty at Auto Select. Cornelius was easy to talk to and respected my time and money. Huge improvement over dealing with the guys at Tuffy, who tried to overcharge my wife by $3,500 for the same repairs. My van runs great and the work was done quickly. Will definitely be coming back!

Reply from the business:

Aug 24, 2023

WE APPRECIATE THE OPPORTUNITY TO HELP!

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Kyle

Aug 24, 2023

StarEmpty StarEmpty StarEmpty StarEmpty Star

Was quoted $750 on the low end to replace a Honda Accord starter. And then to justify the extreme price they said they and to move the exhaust manifold (2 bolts). This job is a 40-60 min job for any experienced mechanic. The fact I bought part on Amazon for $65 and used a YouTube tutorial, along with brand new tools cost me less than $175 and I fixed in 1 hour and 15 minutes with ZERO EXPERIENCE. You guys are SCAM ARTISTS. Idk how anybody with ChatGPT, YouTube, and a little motivation can continue to go to these thieves. I was blown away with how fast I did it by myself. So tell me auto select, are you overcharging, are your employees that terrible at their job, or am I just some mechanic genius that had this undiscovered talent? DO NOT USE THIS PLACE THEY WILL PRETEND YOU'RE AN IDIOT AND UPCHARGE YOU ALL YOU CAN HANDLE. Scammmmmmmmmmm artists

Reply from the business:

Aug 24, 2023

Unfortunately, this review is not accurate. The guest was unsure if he had the correct vehicle information when he called for a “rough guess estimate”. He also was not sure if he needed a starter. He was just checking pricing. We did not see or inspect the vehicle. The information provided from guest was he thought that it was a 2007 Honda Accord 4 cylinder. I quoted 2 options…Denso factory starter with a lifetime warranty part warranty and a less expensive starter with a 3yr warranty. The starter is under the intake manifold on this vehicle. I did explain the intake will need to be removed to replace the starter. I explained the intake gaskets may need to be replaced depending on the condition. We did not discuss removing the exhaust manifold. Quote for the factory Denso remanufactured starter with intake manifold gaskets (if necessary) was $765 with tax. I did make a note in the phone quote estimate in the computer that the guest will call back with vehicle information to verify accuracy. Guest’s vehicle safety is our top priority, and we stand behind our work with the best warranty and service in the industry.

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Ahrens

Aug 24, 2023

StarStarStarStarStar

My vehicle needed a new part for my door handle and oul change. Called on Friday, they got me in Monday. They looked at my vehicle and found other maintenance work I needed to address to keep my vehicle running good, spark plugs, transmission flush,. Very fast and cost effective! Will definitely be back for future maintenance as needed. Thanks!!

Reply from the business:

Aug 24, 2023

THANK YOU SO MUCH ROSE FOR THE FABULOUS REVIEW!

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Patricia Brooks

Jul 24, 2023

StarStarStarStarStar

Auto Select on Northland Ave has been sevicing my vehicles for at least 10 years. I've always been very pleased with their service. They sevice what is necessary and tell me what to watch for future service.

Reply from the business:

Aug 24, 2023

THANKS FOR THE GREAT REVIEW PATRICIA!

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Abby Norris

Jun 24, 2023

StarStarStarStarStar

Super informative and helpful staff!

Reply from the business:

Aug 24, 2023

ABBY...THANK YOU SO MUCH FOR THE KIND WORDS!