Shearer VW of South Burlington Service Center
Auto body shop in Westford, Vermont
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Shearer was accommodating to our need for quick replacement of a cracked windshield. They advised us well, made it easy to bring the car in for service, and provided us a loaner. Communication with Austin our service advisor was competent and informative.
Reply from the business:
Mar 24, 2024Hi Jim, we're so glad you had a quick and easy experience with our service department! Thanks so much for leaving us a review.
Our family has purchased three vehicles from Shearer VW, and I could not be happier with the entire team there. This time we had the pleasure of working with Trista Edenfield on the sales team. She was outstanding and made the entire process so easy. We will be back!
Reply from the business:
Feb 24, 2024Hi Matthew, we are so appreciative of your continued business with us and we are thrilled to hear you had a great experience with sales person Trista! :)
Communicate better: Listen better - I needed to repeat things that were obviously not heard. I was told I would receive a call when the car was ready. It never came so I eventually called to check at the agreed pick up time and work had been long since completed. At drop off I was told clutch fluid needed replacing next time, not this appointment. Then I was told it was being done this time, even though it was only due in November. When a queried why it was changed back to November. I did not receive the usual comp car wash voucher.
Reply from the business:
Feb 24, 2024Hi Bryan, we are so sorry you had a less than ideal experience with our service department! If you'd like to get into contact with our service manager, Eric Smith, his number is 802-861-4149. Thanks so much for your feedback.
Kind and professional staff. My appointment fell on a day the computer system was hinged a bit and despite the challenges, the staff were very calm and customer focused. Ryan and Austen worked together to complete my check out, and Ryan addressed my follow up questions with great detail. It wasn't a bad Monday after all :-)
Reply from the business:
Feb 24, 2024Hi Andrea, we're so happy to hear Ryan and Austin were able to get you all checked out after your service even after some technical difficulties! So glad we were able to contribute positively to your Monday. :)