Shearer VW of South Burlington Service Center
Auto body shop in Westford, Vermont
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Paid for a scheduled service check, state inspection and extra services that included a brake line flush and an AWD service for 30,000 mile check for approx $450. After getting home that same day the check engine light is now on after the service. This light has never been on previously, so my wife called back in the morning to see when this can get looked at because I believe something must have triggered this alert from the service as my wife is afraid to drive in case something is wrong we were informed that you are not able to have the Atlas looked until next Wed. Not acceptable having just completed this service the same day.
Reply from the business:
May 23, 2024Hi David, we're so sorry to hear about your experience. If you'd like to speak with our service manager Eric Smith, his number is 802-861-4149.
Friendly customer service
Reply from the business:
May 21, 2024Hi Victoria, thanks for letting us know! :)
Reply from the business:
May 21, 2024Hi Eve, thanks for leaving us 5-stars! We are so glad to have earned them. :)
Reply from the business:
May 21, 2024Hi Jamie, thanks for leaving us a 5-star rating!! :)
Reply from the business:
May 17, 2024Hi Alex, thanks for leaving us a rating, we're thrilled to have earned the 5 stars from you! :)
Reply from the business:
May 17, 2024Hi Kohlton, thanks for leaving us a 4-star rating! :)
Prompt and courteous
Reply from the business:
May 17, 2024Hi Jeff, thank you for leaving us a review about your experience with us! :)
Very nice staff. Quick and efficient.
Reply from the business:
May 17, 2024Hi Doug, thanks for letting us know! :)
I brought my car in for a recall part. I was kept informed of the progress of the job. I was given a loaner car which really helped. Everyone was very professional and helpful.
Reply from the business:
May 17, 2024Hi Janet, it's so great to know that you were kept informed during the process and even given a loaner car to minimize inconvenience! Thanks so much for sharing your experience. :)
Absolutely stellar experience at the Volkswagen service department! From the moment I walked in, I was greeted with professionalism and warmth. The staff went above and beyond to ensure my vehicle was taken care of promptly and efficiently. The service technicians were incredibly knowledgeable and thorough in their work, leaving me with complete peace of mind knowing my car was in excellent hands. The facility itself was clean and inviting, making the wait for my service a pleasant one. Overall, I couldn't be more impressed with the level of service I received. Shearer VW has truly set the standard for excellence in automotive care, and I will undoubtedly be returning for all my future servicing needs. Five stars all the way!
Reply from the business:
May 17, 2024Hi Nicole, first off- thanks so much for leaving such a stellar review for our service department. We're super glad to hear you had such a stellar experience with our team. Your kind words about our staff and service mean a lot to us. We look forward to serving you again in the future! :)