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Vermont Quick Lube and Car Wash

Auto body shop in Websterville, Vermont

5
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40 Reviews and Ratings
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Nathan DeDell

Mar 24, 2024

StarStarStarStarStar

I needed a quick fix and they were able to help me out of a pinch. Great customer service!!

Reply from the business:

Mar 24, 2024

Hi Nathan, Thank you for sharing your experience with us. We are always happy to help whenever we can. Have a great day

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Stefanie Lawrence

Mar 24, 2024

StarStarStarStarStar

Reply from the business:

Mar 24, 2024

Thank you Stefanie! Thank you for the wonderful rating. We appreciate you very much.

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Casey Jones

Mar 24, 2024

StarStarStarStarStar

Craig was awesome. He took care of the mishap. Very decent people. Great small business taking care of their customers. Hats off to them. Thank you.

Reply from the business:

Mar 24, 2024

Hello Casey, we absolutely apologize for this and would love the opportunity to make this right with you. We know you work hard for your money and we want to make this up to you. My name is Craig and I am the manager for the Vermont Quick Lube. My personal cell phone number is 802-371-7438. I am looking forward to speaking with you.

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J S

Mar 24, 2024

StarStarStarStarStar

I've been a loyal customer for 5 years and there is no one I trust to fix my car. Best price, best service,more care and concern. On top of that they honor me as a veteran. Look no further this is your best choice hands down.

Reply from the business:

Mar 24, 2024

We appreciate your support JS and know how much you care for us. Thank you my friend.

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Garrett Moore

Mar 24, 2024

StarStarStarStarStar

I brought my mother's car in for a quick oil change, and it turns out the oil valve gasket was loose and spewing oil everywhere. The manager on the floor, Craig, was incredibly patient, kind, and willing to explain all the details of the issue. The car had almost no oil in it at all and Craig filled the car up for free and directed me to get it fixed ASAP. The rest of the crew was efficient and operating, unlike the car, as a well oiled machine. The whole team deserves massive kudos, and I am beyond pleased with my experience. My family and I will always be keeping these guys in mind from now on.

Reply from the business:

Mar 24, 2024

Thank you Garrett, we pride ourselves on our customer care and satisfaction. We have all been in a tough spot so we know how much a helping hand and a friendly smile can brighten someone’s day. Thank you for taking the time to reflect on your experience with us today. You are very appreciated

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Haylee Carleton

Feb 24, 2024

StarStarStarStarStar

I called a few places before calling Vermont Quick Lube on a Saturday. Called to ask if they could check if my coolant was leaking after doing a few tests myself, but just wanted to be sure. They were able to take it in pretty quick when I got there along with filling me in on the day of. My pressure was good and fluids weren't leaking. Coolant was a little low but they topped it off and looked at it for no charge. Very nice quick service. The people there were also very kind and informative. Thanks so much 🙏

Reply from the business:

Feb 24, 2024

Haylee we were proud to take care of you. Thank you for the amazing review.

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Paul Mader

Feb 24, 2024

StarStarStarStarStar

These guys are the best in customer service. I was in the passenger seat and my gf was driving. The guy who guided us into our parking spot treated her with respect and deference. I was very appreciative of that. He was professional and knowledgeable and I could tell he loved his job. I am so glad I went with my gf. I will be bringing my car this week. Thankyou for treating my gf like the lady she is. What a great group of people working at this store.

Reply from the business:

Feb 24, 2024

Paul it is always our please to welcome new people to our business. Thank you for giving us a chance! We appreciate your time and business

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Paul Mader

Feb 24, 2024

StarStarStarStarStar

Make sure you follow directions when you pull your car in. Other than that my car came out very clean.

Reply from the business:

Feb 24, 2024

Thank you Paul! We appreciate your support

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Dominic Trevino

Feb 24, 2024

StarStarStarStarStar

These guys are so beyond helpful, they offer amazing fast service. I have not once had a problem with them and I’ve been a steady customer for a year plus now. I highly recommend this place if you are looking for any service they offer.

Reply from the business:

Feb 24, 2024

Hey Dominic it’s always good to have you on the shop. Thank you stopping by and leaving this amazing review. We appreciate you

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Paul Cady

Feb 24, 2024

StarStarStarStarStar

I had struts and other repairs performed in May of 2023 for more than $1000.00. I just called and asked if the parts were warrantied and was told no. They did tell me they bought the parts from O'Reilly auto parts whom I called afterwards. They informed me that the parts are a Limited LIFETIME warranty and they would replace them free of charge one time per warranty. Clearly the management is not very good or they're policy is anti-consumer. I would not recommend them to anyone as they are not trustworthy and an untrustworthy shop is the worst. UPDATE: I did speak with the manager who reached out to me and has offered to correct the problem, at their cost. I am very appreciative for the quick response and solution.

Reply from the business:

Jan 24, 2024

Hello Paul, My name is Craig and I am the Manager for the Vermont Quick Lube. I completely understand and apologize for the frustration. Immediately I reached out to our parts provider to explain that our customers deserve and demand quality parts and see how they could help (As they are responsible to honoring their warrantee) They immediately agreed and are very happy to work with us to get this taken care of for you. They will send us the new strut at no cost to you and they will also cover the cost of the labor to install the faulty part again at no cost to you. We appreciate your business and know you work hard for your money, you deserve the best service possible.

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