D & R & Sons Auto Repair
Auto body shop in Saxtons River, Vermont
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Thank u guys
Great service, great people. I've already made another appointment.
Reply from the business:
Aug 23, 2023Thank you Conners, we love to hear how we are doing; we appreciate your business and look forward to working with you! :)
Do not recommend. The place is not a welcoming environment. I walked in and was seated, and after a few minutes an older man (mechanic) who worked there came in and started swearing while trying to explain math to the secretary. He was saying they lost money because her calculations were wrong. That’s not something you do in a professional setting especially in front of customers. While I was waiting to get my car aligned they came out and said I couldn’t get it aligned. They said I needed new inner and outer tie rods, new front and back brakes (yes I did need new brakes but you can align a car without brakes) and needed new tires (again yes I did but they could have swapped the back tires and put them on the front) but what they didn’t realize was that my tie rods had been replaced a month prior and were brand new. Nothing wrong with them. I also didn’t ask them to check my back brakes. For some reason they did that anyways. After remembering my tyrods had been replaced I called back and felt very disrespected when told “bring your car back to where you got it worked on” and told again that I needed new tyrods. They had my car on the lift 10 mins and charged me $30 for nothing. A few days go by and I bring my car somewhere new today and they got it aligned with no problem. Thank you Town Fair Tire! Don’t bother going here if you don’t want to have someone try to arrange a way to help you out.
Reply from the business:
Jun 23, 2023We always strive our best to offer a comfortable atmosphere and provide you with professional staff; apologies you did not find us to be a welcoming environment. As a courteously to our customers our mechanics always check over a vehicle prior to performing any alignment (an $84.95 charge); this ensures that a true alignment can be performed in the proper manner. Our top priority is making sure we keep our customers, their families, and families to be, safe while on the road. By checking different aspects of the car on a lift we can verify whether it is safe or not to be driven on our roadways- The Mechanic informed you the outer tie rods looked new; it was the INNER tie rods that needed to be replaced. He also noted that your passengers' front tire was showing STEEL and should not be driven as it was a major safety hazard. The information on the brakes was just an FYI for your reference. Hense the $30.00 charge for our equipment, time & expertise. I'm sorry that you felt disrespected when you called back and I suggested you “bring your car back to where you got it worked on”; you had made the impression that you had already paid/arranged with previous shop/person to do the tie rod work, and that they would correct it for you at NO COST; We did attempt to please you as a customer and offer another appointment ASAP once these issues have been corrected. We thank You for your business, and good luck with future endeavors.
Reply from the business:
May 23, 2023Thanks for the review; we appreciate your business & trust in us! :)
The office space has been rearranged and revamped to be a cozier place to wait while your car is being serviced or repaired. Super open and honest about what they're doing, why their prices are what they are, and not trying to hustle anyone. I had them check my car for a second opinion, and they not only told me what the other shop missed but actually brought me into the garage to see the control arm moving like it shouldn't. They were able to get me in pretty quickly and when I had to reschedule my appointment there was no belly aching about it. A really solid, family-run auto shop for all your car repair needs. They are now my go-to garage for routine maintenance as well, and I am always happy with the price and the quality of service.
Reply from the business:
May 23, 2022Thank You Sebastian, we always appreciate hearing from our customers about their experience with us!
Finding a mechanic that will stand behind their work is important. I recently had an axle they'd just replaced fail, and they got me right in and replaced it again, no questions asked, no cost to me. Bad parts happen. But great customer service takes effort, and these guys go the extra mile. UPDATE AUGUST 2022... these guys are wicked good, and still my goto shop! Honest and dependable. As a former wrecker driver and mechanic myself, I highly reccomend!
Reply from the business:
May 23, 2021Thank You Ben! We greatly appreciate the feedback, and are glad that we were able to accommodate you so quickly!
Honest, friendly and smart. I am extremely happy with services provided and they gave good advice for pro-active maintenance. Definitely the place to go for vehicle repair and maintenance!
Reply from the business:
May 23, 2023Thank you very much, we love hearing about our customers visits! So happy that we could be of service, look forward to working with you in the future :)