
Twin State Ford
Auto body shop in Saint Johnsbury, Vermont
0
0 Reviews
Staff are courteous. Did not have to wait long for appointment. Waiting areas are comfortable and clean. Everyone taking personal and customer safety measures (i.e. masks and sanitizing lotion, etc).
Reply from the business:
Oct 24, 2023Hi, Kathleen! We're grateful you left this generous review. We constantly strive to create a safe atmosphere for all of our customers.
Great service
Reply from the business:
Oct 24, 2023Thank you for your kind words, Brenda! It was such a pleasure serving you! See you next time!
Great group! Made the experience enjoyable!
Reply from the business:
Oct 24, 2023We are very proud that you enjoyed your experience with us! We strive to create personal connections that last a lifetime with each and every customer. We hope to see you again!
So I put my time into this dealership, I filled out the online option to be pre-qualified, gave it my social, address, exc, exc. With in the day I got multiple emails from twin State Ford, so I took this as I have been pre-qualified (keep in mind I have no credit at all) which was a surprise, but I rolled with it because I was hopeful. After a hour or so worth of messages between one of their members I was convinced to make my way in, convincing someone to take me, taking valuable time out of his day. Upon arrival I quickly find out that the car I was looking at was already sold, and that I was never pre-qualified, which was the impression I was given. After looking at another vehicle for a second, and give them my social security number and everything else, to finally be told I wouldn't be able to pre-qualify with no credit. Something that could have discussed on the phone, or any time before I gathered everything to go there, before I called off work. A full on waste of my time. Make sure before going here, that they're not wasting your time, because they have no issues doing so.
The young lady who was my service writer was excellent.She listened to my concerns and saw to it that they were addressed.
Reply from the business:
Sep 24, 2023We’re so glad that we provided you with an excellent experience, Kenneth. We are proud to provide you with the exceptional service you deserve!
Fantastic service! Work hard to get you the best deal!! Really cute salesman!
Reply from the business:
Oct 24, 2023Thank you for your kind words, Becky! It was a pleasure serving you and we can't wait to see you again!
Clarissa and the service staff are outstanding. They're thorough and act in the best interests of their customers.
Reply from the business:
Oct 24, 2023Thank you, Dwayne, for sharing this positive feedback! We are proud to provide you with the exceptional service you deserve!
Knowledgeable and caring staff.
Reply from the business:
Sep 24, 2023Thank you for leaving such a positive rating, Whitney. We’re ready to work hard to earn 5 stars next time you visit!
Reply from the business:
Aug 24, 2023Thank you for your generous rating, Paige! It was a pleasure serving you and we hope to see you again soon!
Excellent service and communication. Great techs and front desk staff. Fixed the first time and correctly! Will definitely be going back again.
Reply from the business:
Aug 24, 2023Thanks for leaving us a 5-star review, Jeremy! Your loyalty means a lot to us and we hope to continue to serve you well in the future.