If you're looking for an honest mechanic who gives a damn, go to Steven's Auto Service! This is both a STELLAR review for Steven's and a bad review for Valvoline in Derry. See below! ***Edit to Update in regard to Valvoline at the end of this review*** I had my last oil change done at Valvoline in Derry & they up-sold me on doing the transfer case. Unfortunately they told me that they weren't able to do the transfer case because they stripped the screw/drain plug and since they didn't have a correct size replacement for my car, they tightened it back up (or so they said) and said that at some point I should go to the dealer to have that serviced and they'd reimburse me on the cost of the plug thingy. They also said this was a "when you have time thing" and not an immediate need. This morning I heard a whirring sound when I turned a corner... heard it again at another corner... then didn't hear it anymore. THEN heard it any time I accelerated from a stop. I hoped maybe I was just low on power steering fluid and that it was not a wheel bearing or something, so I stopped by Steven's Auto and asked if they had time to check the fluid level for me, which they did, and it was fine. They offered to take my car for a drive and the manager heard the sound I heard! I was happy that at least I wasn't crazy and they put it on the lift for me. A few minutes later they called me into the bay to stand under my car (you know THIS is NEVER good!) and the drain plug was gone! It must've been loosening and rattled itself off!! I had NO oil in the gear box and the transfer case was empty (or something like that). They told me my car was un-drive-able and urged me to call Valvoline and they offered to talk to them for me! (What other mechanic does that!?) Valvoline's manager said he's going to review footage from that day of them changing my oil & get back to me (update, it's been several hours and no one has called me back). So my car is on the lift and not drive-able so of course I'm panicking, right?! And then this mechanic comes around the corner with a screw for an O2 sensor, puts a copper washer on it and screws it in - and it FITS!!! Talk about great improvisational skills! They fill my car with oil, take it for a drive and the sound is gone. So, it's driveable still for now. I have no idea if more damage happened, but they said as long as the sound doesn't come back, it should be ok & they said they'd look at it again for me in a week to recheck it, which is above & beyond service! Steven's Auto's manager, Jon didn't even want to charge me for any of this!!! I insisted on paying for the service and their time because they saved the day (and you better believe Valvoline is going to reimburse me for this BS!!) I am so lucky and grateful that I heard the noise, didn't ignore it, had time to stop there, and they had time to look at it today! I mean, seriously a lucky day! Thank you, Steven's Auto! ***Edit to Update*** The manager of Valvoline in Derry, Steven completely owned Valvoline’s mistake that caused the damage to my car and the company covered the cost of the repairs and a rental car. Thank you for making things right!

I absolutely love Stevens Auto! I have been coming here since easily 2008 with four cars. I was living in New Hampshire but I now drive an hour to get to them as I’m living in Massachusetts. I’ve even had cars towed from Massachusetts up to this auto shop as I don’t trust anyone else! I always feel like I’m Treated well and I believe they are fair on their prices. John is the best.!!!!

I do appreciate an honest mechanic. I've used several of the auto repair businesses in the area and it never failed that I would get milked for unnecessary repairs. Not so, at Stevens Auto. They are honest to tell you the $50 fix was all that was needed, not the more expensive first estimate.

Prompt, efficient and resolved my problem!

I've had many things go wrong with my BMW X5 but Steven's Auto always gets it fixed quickly and at reasonable cost. I now recommend them to anyone I know with a foreign car. Great place!!

I highly recommend Steven's Auto. Great, professional service you can trust. Reasonable prices and prompt.

As usual, Jon and the crew did a fine job at a fair price,